Carlton Highdale Hotels

"We were comfortable in our room but we found it unusual that the cleaning staff weren’t cleaning rooms until very late in the day. So the first day we said just leave our room for today but we do require a few things (TP and coffee). Other than that our room was never refreshed at all. The front of the property had two lovely patio sets however staff had overlooked cleaning them, so we gave them a quick brush off so we could use them. Because we sat out front in the late afternoon we seemed to become the go to people on how to get in as they hadn’t received the door access code from the property. We would ask people their names and check for their room key before giving them the access code. We were glad to help but thought it pretty bad customer service when we helped 4 separate guests over 2 days. Great location, with comfortable room however property & maintenance crews need to improve."

"Parking enough for 12 spaces only. Parking a premium in the area. Breakfast was of decent standard. The room was quite large and the double bed was comfortable. Ran out of coke and lemonade at the bar. "

"Yes good food , staff lovely, everything was good but the floors in the room were very squeaky "

"Excellent staff, food was great Great location just off the A66 Lovely hotel, just needs a little bit of TLC"

"Fabulous stay in a beautiful setting and the accommodation was first class, absolutely spotless. All staff were lovely, friendly and happy to help The staff all had a smile and looked happy to be there. Amazing stay and would recommend to anyone it is beautiful."

"Breakfast hamper was very nice, the staff were lovely and very professional and the food was outstanding"

"All ok room very good and clean breakfastgood"

"Excellent stay, rooms very clean, staff were fantastic"

"Terrible all round experience. Greene King should be ashamed"