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"Cosy breakfast, accomodating staff, good family rooms, unparalleled location opposite the castle and arcades"

"Good"

" Clean Rooms. Helpful Staff. "

"we often stay there on a weekend and head into a cardiff for drinks, the hotel is is right in the centre and is a great place to stay"

"The hotel location is perfect for exploring Cardiff on foot. There is access to two car parks within easy walking distance. The rooms were clean with friendly staff and also offered great spa facilities. The breakfast buffet was superb with a large range of hot and cold food. "

"Great price, friendly staff, room was fine, walking distance for everything we did. Very happy"

"Nice hotel close to the town centre and arena"

"Breakfast has so many options and was lovely and fresh. Staff were very friendly and always smiley and helpfull and the pool/spa was very relaxing would definitely recommend staying here"

"I have stayed at this hotel on numerous occasions over the last year and found it to be very comfortable, peaceful, scenic, with lovely staff and good food and also a conveniently close distance to the M4. Generally the accommodation is of a high standard of cleanliness and comfort. I was disappointed on my last visit however, to find that my booked suite had been 'upgraded'. The upgrade was underwhelming, being a single room with a balcony overlooking the lake. Whilst the room was adequate and view nice, this wasn't really an 'upgrade' compared to the suite (which are very well appointed and comfortable) also the balcony appeared to be in some state of disrepair and a bit rickety. I made a complaint on check out that I didn't feel the upgrade was value for money compared to the suite but sadly this does not appear to have been followed up on as I have heard nothing back which is very disappointing."