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Hotel Cozumel Sierra

3.0 star property
Hotel in Canela with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Cozumel Sierra

Garden
Interior
Front of property
Lobby
Porch

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

Highlights

Balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Heating
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

1 bedroom, premium bedding, minibar, in-room safe

Luxury Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Family Double or Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Family Double or Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Romantic Double Room

Highlights

Furnished lanai
Yard
Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double or Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Comfort Double or Twin Room

Highlights

Furnished lanai
Yard
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Family Studio Suite

1 bedroom, premium bedding, minibar, in-room safe

Family Studio Suite

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Sofa bed - double
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Double or Twin Room, 1 King Bed with Sofa bed

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Rua Pedro Luiz Oliveira, Canela, RS, 95680000

What's nearby

  • Parque Terra Magica Florybal - 3 min walk - 0.3 km
  • Cathedral of Our Lady of Lourdes - 4 min drive - 3.0 km
  • Super Carros - 5 min drive - 3.3 km
  • Gramado Covered Street - 9 min drive - 6.2 km
  • Mini Mundo - 10 min drive - 7.2 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 101 min drive

Restaurants

  • ‪Lá Em Casa - ‬3 min drive
  • ‪Olimpia Restaurante - ‬3 min drive
  • ‪Pappardelle - ‬3 min drive
  • ‪Brandy Bar - ‬3 min drive
  • ‪Sala do Lago - Grande Hotel Canela - ‬3 min drive

About this property

Hotel Cozumel Sierra

Hotel near Gramado Covered Street
You can look forward to free full breakfast, a free daily manager's reception, and a terrace at Hotel Cozumel Sierra. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and coffee/tea in the lobby
  • Luggage storage, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Hotel Cozumel Sierra have perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Deep soaking tubs and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, German, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from June 3 2025 to March 1 2026 (dates subject to change).
The following facilities are closed on Valentine's Day:
  • Business center
  • Dining venue(s)
  • Front desk
  • Laundry facilities
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 90.00 per pet, per day, plus a deposit of BRL 90.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 11 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet deposit: BRL 90.00 per day
  • Pet fee: BRL 90.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Cozumel Sierra Hotel
Hotel Pinheiros do Caracol
Hotel Cozumel Sierra Canela
Hotel Cozumel Sierra Hotel Canela
HOTEL POUSADA PINHEIROS DO CARACOL

Frequently asked questions

Is Hotel Cozumel Sierra pet-friendly?

Yes, Hotel Cozumel Sierra allows cats and dogs (limit 1 total) with a maximum weight of up to 11 lbs per pet. There's a deposit of BRL 90.00 per day and a fee of BRL 90.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Cozumel Sierra?

Self parking is free at this property.

What time is check-in at Hotel Cozumel Sierra?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Cozumel Sierra?

Check-out is at noon.

Does Hotel Cozumel Sierra provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Cozumel Sierra located?

Situated in Canela, this hotel is within a 5-minute walk of Parque Terra Magica Florybal and Pinheiro Grosso Municipal Park. Parque Vale Dos Dinossauros and Canela Automobile Museum are also within 2 mi (3 km).

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Hotel Cozumel Sierra Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 50 out of 58 reviews
Rating 8 - Good. 5 out of 58 reviews
Rating 6 - Okay. 1 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente. É a segunda vez que nos hospedamos no local, e essa foi ainda melhor que a primeira. Destaque para o café da manhã, que sempre tem bolos, pães, sucos e frutas muito frescas, e para o atendimento bastante atencioso.
Stayed 3 nights in Mar 2025

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superou expectativas.

Hotel pousada localizado num bairro muito tranquilo, instalações bem conservadas, cama de casal enorme, café da manhã com o indispensável e atentimento do funcionário Rodrigo foi muito bom.
Stayed 1 night in Jan 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

MARJANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

PEDRO H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente e voltaria com certeza

Excelente local, atendimento, café da manhã, organização e limpeza.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ariela

Stayed 1 night in Nov 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Girleide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Ficamos apenas um dia, o atendimento foi muito cordial, a acomodação é bem confortável, tudo muito charmoso e o café da manhã delicioso, recomendo o pão de queijo sensacional!
Stayed 1 night in Oct 2023

4/10 Poor

Luiza

Liked: Staff & service
Disliked: Cleanliness

Decepcionante

Estive na Pousada há mais de 1 ano e foi impecável, inclusive indiquei para familiares que se hospedaram lá. Dessa vez ficamos em um quarto diferente a experiência não foi boa. Paguei a mais para ter uma banheira com hidromassagem mas não consegui usar pois a água não esquentava, ficava em 33 graus e a noite em Gramado é frio para tomar banho nessa temperatura. O chuveiro começou esquentando mas logo a água já ficava fria. Fui usar a cafeteira (de cápsulas) e estava suja - deixaram uma cápsula lá dentro de outro hóspede, provavelmente. No café da manhã a mesa que estava reservada para nós estava com coco de passarinho em cima, quando olhei pro chão observei que tinha muito coco de passarinho ao redor, fiquei decepcionada. Além disso, o recepcionista que nos recebeu no dia do checkin esqueceu de avisar que tinha um chá de cortesia que era servido no quarto e precisaríamos solicitar. Infelizmente a minha experiência dessa vez não foi boa e fiquei chateada por esses acontecimentos, especialmente por pagar a mais por um quarto com banheira com hidro e não conseguir utilizá-la.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refúgio próximo a natureza

Pousada muito boa atendimento impecável Limpeza do quarto Pousada em uma área de preservação muito tranquilo
Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Stayed 1 night in Aug 2023

10/10 Excellent

CRISTIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

JOSIAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

GISELE SILVA

Stayed 2 nights in Jul 2023

10/10 Excellent

Givanit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Retorno garantido

Fantástica pausada. Limpeza, atendimento, acomodação e café da manhã impecáveis. Recomendo muito.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional a nossa estadia! Amamos o hotel, sua estrutura e o atendimento. Voltaremos em breve.
Stayed 1 night in Jun 2023

8/10 Good

Nilton

Liked: Cleanliness, staff & service, room comfort

Ótimo, mas precisa observar alguns detalhes

O hotel é excelente, mas precisa observar alguns detalhes, simples, mas que comprometem. Net no quarto não funcionou, a pia do banheiro estava entupida e os alimentos, pães e cucas no café da manhã tinham aspecto de velhos (não eram do dia). Inclusive um pãozinho integral, quadradinho, completamente duro. Não se conseguia morder. A questão da pia, até fica anti-higiênico, vc lavando as mãos, ou escovando os dentes e a agua que cospe ficar circulando na pia. E não era uma questão da válvula da pia, pois na minha casa tenho a mesma, com o mesmo tipo de tampa de válvula e não era esse o problema. Tirando a válvula a pia seguia entupida. Na net o que acontecia é que o aparelho informava que não estava conectado a internet e não se conseguia acessar os canais do cabo. Um lugar muito bonito, o quarto de excelente tamanho, mas alguns detalhes desfavorecem. O secador de toalhas do banheiro manchado de ferrugem, com pintas de ferrugem na sua composição. Um pouco mais de observação a esses assuntos.
Stayed 1 night in Jun 2023

6/10 Okay

Itamar

Liked: Cleanliness
Chegamos a noite, recepção normal. Café da manhã, nao tinha os alimentos disponíveis na rampa e se quisesse algo tinha que solicitar, pao de queijo nao teve reposição mesmo solicitando. Pouca variedade disponível na rampa, pão francês não disponível…
Stayed 1 night in Jun 2023

10/10 Excellent

pedro

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

IANA

Stayed 1 night in May 2023

10/10 Excellent

Fernando

Stayed 1 night in May 2023