Does Residencia Los Encantos have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Residencia Los Encantos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Residencia Los Encantos?

Self parking is free at this property.

Where is Residencia Los Encantos located?

Situated in Cancun, this guesthouse is within 3 mi (5 km) of Galenia Hospital, Kabah Urban Park, and Hospiten Hospital. Plaza Nichupte Shopping Mall and La Gran Plaza Shopping Mall are also within 3 mi (5 km).

Residencia Los Encantos Reviews, Deals & Photos 2025

2/10 Terrible

Suli

Dec 23, 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place I booked for Ten days in Cancun. When I got to the property, the owner told me that the place is fully booked, and I should ring Expedia for my money back. I finally get hold of Expedia. They contact the owner and this guy told them that I didn’t show and wouldn’t refund my money. So I’m back in the US and Expedia has try again and he still refuses to refund my money. So don’t book this place or do not pay upfront. 😡👎

Stayed 10 nights in Dec 2021

2/10 Terrible

Arlenka

Jul 27, 2021

Disliked: Staff & service, property conditions & facilities

Fraude

El lugar es una casa aparentemente abandonada, estuve afuera del lugar por más de 2 horas, el lugar oscuro en pésimas condiciones, estuve llamando y no contestaron a pesar de realizar más de 10 llamadas. Me comunique con los de la aplicación y van a revisar mi caso, y en 5 días hábiles me dan el estatus. Ya que el servicio no es reembolsable. NO RENTAR ESTE LUGAR!!

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Dec 24, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo en excelentes condiciones, personal muy amabke

Stayed 2 nights in Dec 2019

8/10 Good

Susan, SC

Dec 24, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from Home

This family has graciously opened their home to make my stay extremely comfortable especially since it was my first visit to Cancun, and I was traveling solo. I cannot thank them enough.

Stayed 3 nights in Dec 2017

2/10 Terrible

Lina , Vancouver, Canada

Nov 18, 2017

Disliked: Cleanliness, staff & service, room comfort

Extremely rude staff...

Hi there, :) I'm going to share my disappointing experience at this residence. I forgot to turn off the lights of my room one day and the next day the lady who is the wife of the owner came to my room with a very unpleasant tone of voice and very bad attitude complaining about why I left lights on. I explained to her that I forgot. :( That was my last day of my stay and she kicked me out of her home asking a few times when I was going to leave; I responded that I was ready to leave at the check out time which was 11am. The husband is very nice and kind person but he wasn't there on my last day so he could not do anything about her wife's behavior. Thanks!

Stayed 6 nights in Nov 2017

8/10 Good

Verified traveler

Sep 6, 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Guter Zwischenstopp- Ankunft nicht in der Nacht

Obwohl eine 24 Stunden Rezeption angegeben wird und wir uns per Mail und SMS nochmals rückversichert hatten, standen wir mitten in der Nacht vor einem verschlossenen, finsteren Haus. Nur nach längerem verzweifelten Betätigen des Türklopfers erschien jemand. Wir wurden dann kurz aber sehr freundlich empfangen. Das Zimmer war eher klein aber nett und sauber. Sehr schön fanden wir die Gemeinschaftsküche in der wir uns morgens Kaffee machen konnten. Toll wäre ein Taxiabholdienst, denn unser Taxifahrer ist nachts über eine halbe Stunde durch Cancun geirrt obwohl die Unterkunft eigentlich sehr nahe am Flughafen liegt.

Stayed 1 night in Aug 2017

8/10 Good

Darell, Louisiana

Aug 2, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and quiet. Fair according to price

It was relaxing and quiet. While in Cancun, I spent almost all of my time visiting the surrounding attractions: Tulum, Playa del Carmen, Puerto Morelos, Playa Delfines, Isla Mujeres, Mercado 28, and some others, so I only slept at Residencia los Encantos. Nevertheless, they have a nice pool.

Stayed 5 nights in Jul 2017

10/10 Excellent

Yoly, CDMX

Jul 19, 2017

Liked: Staff & service, room comfort

MUY BUENA

LA ESTANCIA ESTUVO MUY BIEN PORQUE ESTA MUY CERCA DE LAS ACTIVIDADES QUE TENIAMOS, EL PERSONAL AMABLE Y SIEMPRE DISPUESTO A AYUDAR.

Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveler

Mar 15, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice place. Friendly owner. We liked it a lot.

Residencia Los Encantos

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