Cancun hotel rooms a the Occidental

"Rude hotel staff , they didn’t have water for guests on April 5. Started renovating the hotel while guests were still In the hotel. Shut some restaurants and store a day before renovations . They didn’t seem to care for the safety and comfort of the guests"

"This resort was absolutely fantastic! I was hesitant to travel with just myself and my 16-year-old daughter, but everything went so smoothly and we felt extremely safe throughout the trip. The sunscape was beautiful! It exudes a perfect balance of relaxation and activity. The resort was open and airy, and its location was far enough away from Cancun's busier areas. The bartenders were very attentive, and the entire staff was extremely friendly. Our room was cleaned daily, and we always had what we needed. The coffee shop was a hit with my daughter. We treated ourselves to the spa versus taking an excursion, & it was well worth it! We intend to return!"

"Great place."

"The main lobby bar staff was amazing, we loved Gabby! "

"Friendly staff great beach view "

"The floor was cracking and the room had a smell. The room service menu sucked"

"Beautiful sunrise from our patio. Staff was GREAT! Pool never overly crowded. Next time would skip the restaurant. We had fruit, 2 cold pancakes that took another 10 minutes for butter and syrup, and one omelet. $45 USD. All we could do was laugh, because it was OUTRAGEOUS for the sad breakfast that we had to wait 40 minutes for. It wasn't busy at all, just very slooooow! "

"Disappointing experience overall. Customer service is poor, especially for paying extra for the Enclave. Multiple room requests were never fulfilled, and housekeeping sucks. Food was okay. The property layout is confusing and difficult to navigate. The only stand out feature was the spa! "

"Clean, new, wonderful breakfast"