"The experience did not live up to the luxury reputation or price point. The stay started off poorly when we were initially greeted by a timeshare salesperson instead of a welcoming hotel representative. It immediately created an uncomfortable and overly sales-driven first impression, which is not what you expect when arriving at a high-end resort.
The butler service was also disappointing. Responses were inconsistent, delayed at times, and overall not very helpful. For a resort that promotes elevated service, the communication and attentiveness fell far below expectations.
The room itself was surprisingly small and poorly designed. The closet layout in particular was inconvenient and impractical, making it difficult to comfortably organize belongings during the stay. For a luxury property, the room amenities and functionality felt like an afterthought.
Another major disappointment was the condition of the property grounds. Many of the natural plants and landscaping appeared dried up and poorly maintained, which took away from the beauty and atmosphere the resort tries to portray online.
Additionally, several of the restaurants felt dormant and lacked energy or ambiance, making the resort feel less vibrant and lively than expected.
Overall, for the extremely high price point, the experience simply did not justify the cost. Between the aggressive timeshare introduction, underwhelming service, poor room design, and lackluster atmosphere, I would not recommend staying here."
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