Butley Hotels

"Great staff, clean rooms and very welcoming!"

"Great location in the centre of town, parking nearby and inexpensive. Very good value. "

"Room was ok but dated for 2026. Cracked walls, dripping shower and old fashioned facilities. Carpet was dirty. "

"Old hotel looking tired breakfast was mediocre and I would have expected a better breakfast considering the cost of the hotel "

"Great staff- without exception. Wonderful breakfast. Room was awful -small and claustrophobic. Bathroom was the worst I have experienced- sorry. Small slippery bath and clogged shower head just managed to drip out some water."

"All Good, very reasonable prices, I recommend customers leave luggage in car until checked in, as accommodation is on opposite side of car park, no complaints, very nice staff, and accommodation presentable, very good food and drink choices, IMPORTANT-- the room key (card) is also used to enter the accommodation block as well as your room. "

"Nice clean room.close to the station and check in was quick.would stay here again "

"You can clearly see that the Orwell Hotel was in its day a grand building and even though there has been some refurbishment in the downstairs area of the hotel, the rooms are looking very tired. Instead of spending the money on a massive, life size elephant out the front of the hotel (yes really) they should be spending the money on updating the showers, toilet roll holders, painting the window frames etc etc. The bed was comfortable which is always good and the tv in my room was basic but usable. Sound proofing could be better as I had one night of disturbance from a neighbouring room. The biggest problem is that the management are not responsive. I had to raise a complaint about someone ( presumably a random hotel guest ) accessing the lobby desk telephone system and calling my room 2 times at 2:00 in the morning as a prank caller. I have since emailed the managers 2 times and still have had no response after 5 days. Needless to say my experience has not been overly positive. A real shame.😳 "

"Absolutely spotless, staff really helpful and food spot on. Spa and pool definitely worth going to "