Burtholme Hotels

"Really comfy room and next to the train station so great "

"Quiet and restful nights of sleep despite being a motorway services- you couldnt hear any traffic noise at all from the hotel. Staff were very friendly. No breakfast pptions but part of motorway services complex, so amenities nearby for any basic needs. We were perfectly happy with our roomwith rehard to location, cleanliness, facilities etc but a few small issues as follows: No floor mat for the bathroom -only a slip mat for in the shower, so although you could use the shower mat in the shower there was nothing to stop the floor from being wet and slippery when you got out! No glasses only mugs for drinking (always find it handy to have glasses for the bathroom or for a drink of water if youve been using the mugs). Also on this occasion the mugs had a strange coating/taste of dishwasher soap/salt when we had our first drinks, so had to throw them away, wash up our mugs ourselves, and make ourselves a new round of drinks. These minor issues did not spoil.our stay or affect the quality of the accomodation and we would.happily stay again in this friendly hotel as it was a very convenient location for us to visit family When we asked for our room to be made up they cleaned the bathroom and replaced towels, toilet rolls etc but didn't make our bed or give clean mugs/spoons etc. This wasnt a big issue for us, but some might have liked a little more attention to detail. "

"Central location was good with many food options. Room was safe and quiet. Room needed some upkeep and maintenance. If you are arriving before 3pm you will need to pay for parking as the hotel only covers from 3pm. No place out front to unload baggage. Need to go around the rear of property into paid parking."

"Basic clean accommodation. Excellent host a genuinely friendly good man, nothing was too much trouble. Full English breakfast was included and was spot on. Very hard to fault for the price. Parking is remote from the property and is in a private car park. It looks a bit shady but 2 motor bikes were there overnight without issue."

"Gorgeous property. Delicious food. The barmaid, Chantal, was super helpful and made great suggestions for dinner."

"False fire alarm early Sunday morning. Minor inconvenience."

"Basic hotel, somewhere to put head down for the night"

"Excellent staff Fabulous food I had a Lovely stay "

"We stayed overnight and had dinner and breakfast on the morning of departure. Anyone with mobility issues needs to be careful about which room they book, of those in the castle I think that there are a couple on the first floor, accessed by a fairly grand staircase. The rest require a climb up a narrow and steep spiral staircase. The room we stayed was up said spiral staircase and was spacious and clean, well furnished and with a large en-suite. The lady on reception provided a great welcome and helped during our stay, special mention also goes to the lady who gave us and other guests a castle tour. In terms of dining we found a limited menu and an incapacity to vary it in the slightest. Also the staff were less than attentive."