Burntisland hotel rooms a the Best Western

"This Ibis Hotel is located in a very convenient area in the old town and the major Edinburgh sites were easy walks from the hotel. The staff was kind and helpful, breakfast was fresh, and my room was very clean. I wish the room had a refrigerator to store cold drinks. "

"Checked in and sent to a room that was already occupied . The second room had hairs in the sink and the shower wouldn’t heat up enough. Not a great stay. Messaged the hotel to complain - no response!"

"Excellent Hotel, ideal location"

"In general the stay at the hotel was fine. We book a bedroom without window and the AC wasn’t working (I think they had some issues with that because it was a men trying to fix it - at least that was what the staff told me) so the room was like a sauna. The staff was really helpful and kind. Unfortunately the issue didn’t change and after a few hours we ask again to the staff about the AC. And we change the room, same thing was happening but we call to the receptionist and then she told us that the issue shouldn’t continue. At the end the AC wasn’t properly working I don’t know if it because there was no window in the room and/or if the issue was happening as the staff told us. It shouldn’t be needed calling the reception to to turn on the AC as they should be turn on by default. The shower towels were not “fluffy” as usual and there was no toilet brush in the bathroom. The carpets in the corridor for the rooms really need a deep clean, as they were quite dirty. They let us leave our luggage before the check in and after the check out."

"So close to the airport - great"

"Location is the only thing that is great for this hotel. Need a lot of upgrades and my room wasn’t clean at all. Shower was pathetic."

"The hotel is set in a beautiful location, with very friendly staff and good facilities"

"Front desk staff were wonderful "

"You cannot charge anything to your room unless you have paid money up front for them to deduct from like a line of credit. The whole thing was ridiculous as they had all my credit card details and could easily charge my card. It was extremely inconvenient having to pay every time you ordered and we had the same issue at the Clayton hotel in Glasgow. We also stayed at the Caledonian hotel in Edinburgh and had no issues charging anything to our room. Other than that there was a lot of construction going on around the hotel so forget sleeping in and one of the 2 elevators wasn’t working. The staff however were great and very polite and helpful and the location was excellent."