Burland and Acton Hotels

"Great stay and cool location "

"Excellent quality hotel with superb facilities and a decent restaurant just outside of the city centre "

"Room (342) was lovely - Nice and spacious. Staff, in general were pleasant. Unfortunately one member of staff in particular didn't have the best of attitudes. Breakfast was nice enough. Although, it was served in a relatively small area so was very crowded during busier times. Highlight was definitely the steam room. Have to say the pool was nice, as was the sauna, it was just a weird shape which reduced the capacity. Amazing location - very central. Would stay again."

"Friendly and helpful staff. Very much enjoyed our stay"

"Beautiful hotel inside. Just being renovated so everything smells new. Excellent outdoor areas for sitting in the warmer weather. We thoroughly enjoyed our 2 night stay. "

"The room was spacious, large beds, ensuites and a lovely big living space. The lighting was a bit dim, more lamps would be good. Small things didnt work well, ie, no bedside lights, front door wouldnt lock (except for the yale), a bulb was out, we scouldnt get the phone to reception to work and wifi didnt work either. Some of the blinds need fixing too. However, lovely linen, comfy beds, great location and quiet. "

"Phil in the spa is the best manager you could hope for, far better than other hotels in the group. Hence why everything runs smoothly in the spa"

"Here’s a polished, firm but fair review you can use (keeps your key points but strengthens the impact): I stayed at Crabwall Manor Hotel & Spa (room 50) and unfortunately had a very poor experience. I was not informed at the time of booking that a wedding would be taking place. I have no issue with events being held, but the noise continued until around 1am and made it impossible to get any sleep. When I raised this with staff, I was simply told “there’s nothing we can do as it’s a wedding.” No attempt was made to offer a solution, such as moving rooms or finding any compromise, which was very disappointing. In my view, this falls short of the standard expected under the Consumer Rights Act 2015, as the service was not provided with reasonable care and consideration for guests. The following morning, the reception staff were equally disappointing—dismissive and lacking any real acknowledgement of the issue. A more professional and empathetic response would have gone a long way. To add to this, the breakfast was poor. The quality of the food felt cheap, and the presentation and appearance of staff did not inspire confidence in hygiene standards. For a stay costing over £100, I expected a much higher standard across the board. "

"The best breakfast we’ve ever had in a hotel. The facilities were excellent. The communal areas had lovely artwork, sculptures and decoration. The restaurant was excellent too. We loved the local and how easy it was to walk into Chester - so we didn’t need to get in the car quite so often, which made the holiday more relaxing. The rooftop car parking was easily accessible from the hotel too. The room was comfortably big enough for 4 people and we liked the large 55inch TV. Our only note - in our room - 307 - some of the wallpaper was peeling and the paint was a bit tired."