6/10 Okay
Rebecca
Traveled with family
May 14, 2024
Liked: Amenities
Disliked: Staff & service
The description of this property was very misleading. On Expedia they say someone is at the front desk daily from 8 am-8 pm. When we arrived, we found an apartment building with no instructions and a locked door. My phone wouldn’t work (we were traveling from the US and had consistent problems with our cell phones not working in the Cotswolds) and I could find no check in instructions on Expedia’s website. I finally went to another hotel in the area and they were able to call The Lodge for me. The woman on the other end kept saying I received an email with the checkin code but when I checked, there was no email. When I asked the woman to please give me the check in code over the phone, she kept saying “just check your email”. I kept telling her I hadn’t received the email or code and this frustrating interchange continued for a while until she finally gave me the code. After staying in beautifully appointed 17th century coaching inns throughout the Cotswolds all week for the same price - with free breakfast to boot - this was a very disappointing and stressful experience. The facility itself was very nice and beautifully appointed but lacked the quaintness or service of our other stays.
Rebecca
Stayed 1 night in Apr 2024