Brettenham Hotels

"A great old hotel / pub with links to the TV show Dad's Army. The old part is atmosphric while the new part is comfy and modern. Great location in centre of town overlooking the river."

"Run away from the "KIng William" room 109 and Expedia. The shower controls were not working. The on/off control was not working so as you turned it, it went from off to trickle to off and anywhere in between. The hot cold went from cold to maybe warm, to off to trickle. What the heck. The second night I was allowed to go to room 106 so that I could take a better shower... newer controls but no hot water at all. On to room 105 with a working shower. If we had booked the place ourselves, we could have had a refund and left. We felt like we had no option to leave because there was no one to talk to at Expedia. the walls in 109 were also paper thin. We could hear the people next door as if they were in the room with us even though they were using a conversational volume. We even knew when they blew their nose. The second morning we left without even eating our "free" breakfast ~ that's how badly I wanted to get the heck out of there. I do have to say, though, the staff did what they could and were very friendly. I will never book thru Expedia again."

"Slow service Housekeeping took priority over breakfast orders"

"Good location and free parking. Reasonable rates. Arrived late evening and staff very welcoming and efficient "

"Very pleasant, great breakfast, good food and bar."

"Clean room, parking avaliable and breakfast was ok."

"Lively room with delicious food in the restaurant"

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."

"Good Spa, friendly staff and the quality of food was amazing!"