Borough Green Hotels

"Wonderful hotel with good transport into London"

"Room is pretty basic but clean like the rest of Hilton Chain. Breakfast team are helpful. Can’t say so with the reception team. Asked for help with the bags at check out , staff sounded shocked upon hearing the request. Came and grabbed one bag begrudgingly. Won’t be back in a hurry"

"Room had no heating, it was broken. Small oil filled radiator inadequate to heat the room. Asked for another duvet, never arrived. Slept in a jumper! Shocking, wouldn’t stay again! "

"Staff very good. Hotel is tired. Old noisy. Breakfast wasn’t good coffee even worse. Road noise all night and beds and pillows are terrible. "

"Great breakfast and pool"

"From check-in to check-out the staff were lovely and helpful. The room, although generally clean looked a little neglected - chipped paint, scratched surfaces and the curtains had holes in them, but that didn't spoil our stay. The only issues that were a bit poor were the room's air conditioning was as effective as somebody two miles away blowing in our general direction (so we had to get a fan - granted, it was a very hot 4 days) and only one of the lifts (or 'elevators' for our American cousins) was working and even that one had a curious 'glitch' - When arriving at floor 4, it announced "Floor 3". Anyway, all in all we had a lovely stay. I very much liked the scheme where you get rewarded for not having your room serviced every day. Would we stay again? Yes."

"not impressed that i get charged an additional fee for parking when the hotel lisitng states that the parking is free."

"The room was clean and the air conditioning worked perfectly, which made for a comfortable stay. However, my check‑in was delayed because Hotels.com sent the hotel incorrect details for my booking — specifically, the wrong first name. As a result, the staff had to spend time verifying that the reservation was actually mine. Everything else on the booking was accurate except for the first name. I’m not sure how this happened, especially since I’ve used Hotels.com to book this same hotel several times without any issues. It would be helpful if this could be looked into to prevent similar delays in the future."

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