Bolnhurst Hotels

"We stayed here before but things gone downhill. The breakfast was not that hot. We had a AV car. Non EV cars were parked in the Charging points. The staff said they could match registration numbers to guests. I asked them to put a note on their windscreen. Nothing done. Very annoying. No mirror in dressing table. Small attentions to details gone x. Staff were on the surface great x"

"We recently stayed at The Woburn Hotel (Luxury Cottage) and unfortunately it did not meet expectations. The staff, bar and food were all very good. However, the issue was with the accommodation itself. When booking, the photos on Expedia gave the impression that the cottages had similar features, particularly the room with the freestanding bath at the end of the bed. It is not made clear that there are multiple different cottages with completely different layouts, so we reasonably believed the photos were of the same cottage. The room we received was very different from what the images suggest. The overall condition of the cottage was also disappointing. It felt quite outdated, slightly dingy, and not particularly clean or well maintained — not what we expected from a “Luxury Cottage”. The bathroom was the worst part, with visible rust, limescale, mould, dirt and marks on the bath. It did not feel clean or well looked after. We raised this at checkout and also through Expedia. Expedia have been helpful, but the hotel has ignored all communication from both us and Expedia, which is very disappointing. We are simply seeking a partial refund and acknowledgement, but due to the lack of response, we would not recommend based on this experience."

"Breakfast is carnage on a weekend. Staff worked hard to clear tables and replenish the food. However the food area is far too small to cope comfortably with the number of people."

"Room look untidy, there was a massive rip in the carpet, dirty clothes and underwear had been left in one of the drawers from a previous guest, stains on the walls. Altogether a horrible room. Never going back to a Ramada. "

"Comfortable and sofa bed made up ready. Great swimming pool sauna and steam room "

"The property was fine, staff could’ve been a bit more friendly, room was a bit smelly throughout. Mould everywhere in the bathroom."

"Absolutely stunning property with beautiful grounds and facilities. Food was extremely high standard and all staff very welcoming, attentive and friendly. The spa is stunning and offeres everything you need. Little slice of heaven"

"Dinner and breakfast was great as always. "

"Convenient location at M1 services"