Birgalavò Hotels

"Excellent planning of space in the room. Friendly and helpful staff, especially in the Bacchus restaurant "

"Excellent stay. Such a high quality resort."

"We had 2 suites everything was okay. One thing that was a downfall was the bathroom there was not an actual shower it was a tub and it was too high to get in it. Besides everything was great. Breakfast was the same thing every day after eating eggs small hotdogs, bacon and grill tomato’s the first day I thought the other days would have been variety of other stuff. Besides everything was ok, staff was super nice from front desk to cleaning staff."

"."

"Very friendly and helpful staff - arranged emergency taxi for me (thanks!). Central location by a park and great view over the water. Breakfast was basic but decent and staff gave great and cheerful service - a lovely place to have morning coffee. Room was decent size and had a nice balcony so it was a bonus to be able to step outside. Xxx"

"Dream hotel. Everything was perfection. "

"Thoroughly enjoyed our stay here"

"Rooms were clean, great water pressure for showers, nice bathroom. However - could have had better pillows. Great breakfast buffet!"

"We were here for one night only, because of a flight early morning the next day. 1. Before getting there, the staff were both responsive and very helpful. 2. Even before we got our room, the staff were amazingly accommodating for luggage storage. 3. The room was spacious and clean. The bathroom is new and very clean. I very much like the bidet. :) 4. We were leaving early morning the next day - before the breakfast times - and the hotel staff were exceptionally accommodating. I expected just a fruit or a yoghurt, we got freshly-made chocolate croissants and cappuccinos, even as the morning room staff were busy preparing for the first serving. Really exceptional service - I can't thank the morning staff enough. 5. But. That exceptional service was marred by the reception staff *on that specific morning*. We had asked for a taxi for 6:40 am. While at breakfast, we got a call saying that the taxi was there (this is 6:30). We rushed down, only to be told by the night receptionist that the taxi had left. I said but we ordered it for 6:40 - he told me it was 6:20 and it was impossible to get a cab. He was not just unhelpful, but positively dismissive and aggressive *and given that we had a flight* he made the already stressful situation even more stressful. We managed to arrange an uber and got to the airport on time, but it did put a damper on our hotel experience. I will not give a lower rating because of that last experience - these things happen - but the hotel should know."