Birdsall Hotels

"The reception staff were so welcoming, especially Jen who welcomed us like old friends. So chatty and lovely and a such a great start to our trip. Hotel and room was clean and looked great and just what we needed. Rooms were nice and warm during this cold weather however the hallways were a bit chilly! Would absolutely recommend and will return. "

"Room was a perfect temperature, nice towels and bedding. The tv was well positioned and the water was hot at all times Breakfast was good but some foods could have been a little warmer but that’s often the challenge for buffet service. The range and availability was great though. The lounge and bar are was very well run by professional and friendly staff who definitely know how to deliver great customer service. Drinks and food were all up to the required standard. The reception team were also very helpful and friendly providing good information and a smooth experience "

"Good service "

"Great breakfast selection"

"Staff were outstanding. Thank you. "

"Stayed here before. Always excellent."

"I've stayed in many of the Britannias around the UK. IF you can get a room relatively cheaply and don't expect too much, you can have an excellent stay. At The Grand you get an unbelievably beautiful buil"

"Staff were very nice. The late check in time was an issue. 4pm caused issues for many"

"Warm welcome with smiles, clean room and the attitude of staff who we meet outside the room make me feel warm. Thank you for letting my husband and me had a good time. "