Bilsington Hotels

"This hotel is very busy and I had booked two rooms for my son’s wedding on Good Friday. I had contacted the hotel before my stay to ensure that we had twin rooms - I had previously booked them and thought I had paid in advance, but they said I hadn’t and advised that if rebooked through the method I wished to use, that although it would say King Size they would immediately change them to the twins I had booked - they suggested I not cancel the twins until I had booked the king size rooms just in case they sold out. I spoke directly with the Hotel after booking and was assigned the twin rooms instead of king size. So imagine our shock, disappointment and dismay when the beds were Ming Size and not Twin Beds! This was not acceptable and such a bad thing especially because I was called a few days later by Delta saying that the booking was cancelled and I said Yes, because I had rebooked and had spoken with the Hotel directly! So did this guy do something to my arrangements? I don’t know but at £150 plus £27 for breakfast x2 rooms for 1 night - the least I would expect is getting the correct bed configuration!"

"The staff were very friendly and helpful. Martin welcomed us to the hotel when we arrived and helped us to get settled into our room swiftly. The gym was clean and well equipped. A very bice place to work out. Dining area was bright and clean with staff available to help and keep tje area tidy."

"Everybody we had any interaction from the staff onsite was fantastic. We have an autistic daughter who can be challenging at times and the staff did everything they could to try and make her feel comfortable. Would happily stay again."

"My sister and I stayed for two nights over the Easter weekend and thoroughly enjoyed our stay. The staff were very welcoming and efficient. We did need to call reception to ask them to contact the room next to us, as the guests were quite loud, and the matter was dealt with promptly. The spa and swimming pool were excellent and enjoyed a massage! Breakfast was served buffet-style, with a great variety of choices."

"The room was very odd shaped and not cleaned properly. Toilet was dirty."

"Clean and spacious room. The staff were friendly and helpful. Freshly cooked English breakfast was great. Good location for Ashford."

"Great location for the Channel Tunnel. Friendly staff and so good that breakfast is available early for those early morning departures. "

"We absolutely loved staying here. The staff were outstanding. The food was fantastic! The room was absolutely perfect!! Thank you. "

" Beautiful hotel. Comfortable bed lovey cosy small room. Breakfast lovely. Only negative was our room was too hot for us. "