Big Ridge Hotels

"the rooms look like they are old and in need of a renovation."

"We were pleased to be upgraded to a one bedroom suite and we each also received a complementary welcome drink. The staff at Chateau Elan were wonderful as were the restaurant and golf staff at The Vintage. The unit was spacious, clean, well equipped and very comfortable. We would rate this establishment and especially its staff as 5 stars plus! Needless to say, we would highly recommend as stay at Chateau Elan as well as the restaurant and golf at The Vintages."

"Tremendously helpful staff "

"First look at the room there was dirt on the bed like outside ground dirt like something was placed there that was previously on soil Next there was a half eaten fruit salad in the fridge .the bathroom didn't appear clean there was spiderwebs in each corner of the bathroom The aircon is broken like plastic broken of The tv ...first of all the remote only turned the tv off and on that's it .the tv picture was sooo bad going funny colours and clearly not watchable The real disappointment was still to come with breakfast the next morning You couldn't call it that it was terrible the service none existing we asked for coffee the lady in charge said there is the urn of hot water and the same awful coffee satchels we have in the room and a jug of milk .just to then discover they had a proper coffee machine but she was to lazy to use it No butter no bred no toast we left even that we had booked for 2 nights just awful "

"Accomodation was perfect as well as the location."

"Close to vineyards, convenience of location, lovely room and friendly staff "

"Everything was great expect the streaming services. Your stuck with what the provide. Free to air or paid movies. "

"The retreat was very private and secure. Staff were very friendly "

"Shower leaked, air conditioner on a timer and turns itself off, first checkin text no access code given therefore I had to contact property, dirty coffee cup, left over food from previous guest, half a roll of toilet paper with no replacement. Two nights of accommodation with only one bath towel per stay. No housekeeping during the duration of our stay."