Big Creek Hotels

"Excellent service. Breakfast was very healthy and delicious, the front desk girls were very nice and helpful, specially Eyleen. All the staff was very nice and friendly. The location is great, the hotel is beautiful. The rooms are gorgeous and were surrounded by nature. Very peaceful and away from the city noise, but not far from city center where you can party, visit all shopping areas, restaurants, the city amenities and the marina to catch the boats to other islands. This hotel surpassed our expectations. Highly recommended! "

"Excellent location with walkable restaurants, party and shopping options "

"Our stay at Playa Tortuga was unfortunately very disappointing. From the moment we checked in, it was clear that the property is poorly maintained. The overall cleanliness of the place was lacking, especially in the rooms and bathrooms. The bathroom was in unacceptable condition—there was no shower head, visible stains on the walls and fixtures, and we even encountered roaches, which was extremely unpleasant and concerning. The room itself did not feel clean or well cared for, which made the stay uncomfortable. Basic maintenance and hygiene standards were clearly not met. For a hotel that markets itself as a relaxing place to stay, this was far from the experience we expected. The food was average at best. While it was edible, it did not stand out in terms of quality or variety. To make matters worse, on the day of checkout, we went for breakfast at 7:30 AM and were told that breakfast was not available, even though the hotel states that breakfast starts at 7:00 AM. It appeared that service only begins once more guests arrive, which is very inconvenient for travelers with early plans. Overall, this stay was a letdown due to poor cleanliness, lack of proper maintenance, and inconsistent service. Based on our experience, I would not recommend Playa Tortuga to anyone, and we would not consider staying here again."

"The property itself is beautiful - quiet, peaceful, and perfect if you’re looking to relax and disconnect a bit. The room was in great shape and very comfortable. There's no direct beach access from the hotel, but right out front you'll find a surf spot. Even if you don't surf, watching the surfers battle the waves is oddly entertaining and a great way to spend time doing nothing (in the best way). The hotel offers a shuttle to a lovely sandy beach, which is a nice touch. Just a heads-up: the waves can be pretty intense, so swimming is mostly for the brave, the confident, or the slightly reckless. Last but definitely not least - the staff. Seriously amazing. Everyone was incredibly friendly, helpful, and genuinely kind."

"We had a lovely time. The decor is super cute, great cocktails, and AC is a savor. "

"Viaje con mi familia, simplemente un lugar mágico "

"A wonderful resort , staff is over the top , GM Scott a great leader !!! Will go back "

"Awesome place"

"We were treated well, we ate well, and we slept well."