Berkeley Hall Hotels near Bluffton

"I throughly enjoyed my stay everything was clean and checking in was a breeze. The breakfast was pretty good also "

"Parked ourselves. Air was goof"

"Beautiful room. Terrific location. Nice staff"

"Staff was very friendly and the hotel was in a perfect location. Beds were comfortable. Room was a little worn"

"Great place to stay! "

"The property itself was beautiful and very clean, which initially made for a great impression. Unfortunately, my experience with the staff completely overshadowed the property. I was charged a total of $670 for two random fees, and when I went to the front desk for clarification, they had very little information about the charges. They never once said I would be billed for this during initial check in, and I paid everything in full-in cash. I was told I would be reimbursed at checkout, but I have still not received any refund. Trying to get answers was frustrating, as the staff seemed uninterested in helping and even displayed noticeable attitudes when I was simply asking for an explanation. We were not the only ones dealing with the same issue, which in a sense makes you feel better but really sucks when you’re charged almost SEVEN HUNDRED dollars and may not even receive a refund as they promised. If you do stay, make sure to get receipts for EVERYTHING!! Additionally, the service lacked any sense of hospitality. Upon arrival, we were only told where the elevator was—no welcome, no helpful information, needed wrist bands for the pools, did not even receive those, nothing that made us feel valued as guests. Overall, while the property itself is great, the poor customer service and unresolved billing issues made this a disappointing stay. I will not be returning nor will I be telling others to stay there."

"The hotel itself and grounds were impeccable. The bedding and pillows were very comfortable. The bathroom in the room, however, had that 'dirty/sour wet rag' smell. No visible signs of dirt, but just that nasty smell that only bleach will eliminate. I would stay there again because the resort is stunning, but I'll bring some bleach next time. "

"My check-in was not the best, the front desk clerk was not as accommodating as I am used to. She did not acknowledge me as an honors member, I requested a late check out and she told me that the best she could do was 12:00. I have been traveling with Hilton for over 20 years, this is the first time I have ever been given such an early time for a late check out, it is usually 1 or 2. "

"The views from this hotel are hard to beat. That being said, that is the only thing i would give 5 stars. The chairs by the pool are so hard to get because so many of them are only for rent, making it difficult for parents with littles to actually be close to their children to keep an eye on them. The upholstery in the dining areas, the curtains, the seating in the lobby ALL had massive stains on them and was so gross looking. There is a smell they are trying to pump through the lobby but it is SO strong it's overwhelming. Our bathroom wall had cracks in it and our room smelt musty. My husband tipped the valet $20 each morning for them to simply move the car, we needed the car a second time one day and the next morning I overhead the man who picked the car up the second time speaking poorly of my husband because he did not tip him. We have stayed here 3 times over the past 4 years but this will be the last time, it has unfortunately gone down hill significantly. "