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Aparthotel

Aparthotel First Flatotel International

3.5 star property

Choose dates to view prices

You can look forward to an adjacent golf course, a poolside bar, and a terrace at Aparthotel First Flatotel International. Get out on the links at this aparthotel and enjoy amenities such as a driving range, golf lessons, and a golf clubhouse. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is P4,435
P4,878 total
includes taxes & fees
Apr 5 - Apr 6

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Apartment, 1 Bedroom, Terrace, Sea View (2 people)

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Apartment, 1 Bedroom, Terrace, Sea View (2 people)

  • Sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Queen Sofa Bed OR 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Apartment, 2 Bedrooms, Terrace, Sea View (5 people)

In-room dining

Apartment, 2 Bedrooms, Terrace, Sea View (5 people)

  • Sea view
  • 120 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Large Twin Beds and 1 Queen Sofa Bed OR 2 Twin Beds, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, Terrace, Sea View (6 people)

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Apartment, 2 Bedrooms, Terrace, Sea View (6 people)

  • Sea view
  • 120 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Twin Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Queen Sofa Bed

View all photos for Apartment, 3 Bedrooms, Terrace, Sea View (7 people)

32-inch flat-screen TV with satellite channels, TV

Apartment, 3 Bedrooms, Terrace, Sea View (7 people)

  • Sea view
  • 150 sq m
  • 3 bedrooms
  • Sleeps 7
  • 6 Large Twin Beds and 1 Queen Sofa Bed OR 6 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 3 Bedrooms, Terrace, Sea View (8 people)

32-inch flat-screen TV with satellite channels, TV

Apartment, 3 Bedrooms, Terrace, Sea View (8 people)

  • Sea view
  • 150 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Large Twin Beds and 1 Queen Sofa Bed OR 6 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Studio, Terrace, Sea View (2 people)

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Premium Studio, Terrace, Sea View (2 people)

  • Sea view
  • 50 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room, Terrace, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Double Room, Terrace, Ocean View

  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds OR 2 Twin Beds

View all photos for Executive Suite, Terrace, Sea View (Presidential )

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Executive Suite, Terrace, Sea View (Presidential )

  • Sea view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms, Terrace, Ocean View (4 people)

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Apartment, 2 Bedrooms, Terrace, Ocean View (4 people)

  • Partial sea view
  • 120 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Apartment, 1 Bedroom, Terrace, Sea View (3 people)

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Apartment, 1 Bedroom, Terrace, Sea View (3 people)

  • Sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Queen Sofa Bed OR 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Apartment, 1 Bedroom, Terrace, Ocean View (4 people)

32-inch flat-screen TV with satellite channels, TV

Apartment, 1 Bedroom, Terrace, Ocean View (4 people)

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Queen Sofa Bed OR 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Apartment, 3 Bedrooms, Terrace, Sea View (6 people)

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Apartment, 3 Bedrooms, Terrace, Sea View (6 people)

  • Sea view
  • 147 sq m
  • 3 bedrooms
  • Sleeps 6
  • 6 Large Twin Beds and 1 Queen Sofa Bed OR 6 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 Bedroom, Sea View

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Deluxe Studio Suite, 1 Bedroom, Sea View

  • Sea view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Apartment, 1 Bedroom, Ocean View (4 people)

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Superior Apartment, 1 Bedroom, Ocean View (4 people)

  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Queen Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
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About the neighborhood

Located in Benalmádena, Aparthotel First Flatotel International is next to a golf course and on the beach. Benalmadena Marina and Port of Malaga are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Carihuela Beach and Malaga Province Beaches. Traveling with kids? Consider Aqualand Torremolinos and Tivoli World. Discover the area's water adventures with scuba diving, snorkeling, and water skiing nearby, or enjoy the great outdoors with horse riding. Visit our Benalmádena Costa travel guide
View more Aparthotels in Benalmádena Costa
Map
Ronda del Golf Oeste 75, Urb.Torrequebr, Benalmádena, Malaga, 29630

What's nearby

  • Malaga Province Beaches
    Malaga Province Beaches
    5 min walk - 0.5 km
  • Las Yucas Beach
    3 min walk - 0.3 km
  • Playa de Benalnatura
    8 min walk - 0.7 km
  • Torrequebrada Golf Club
    10 min walk - 0.9 km
  • Casino Torrequebrada
    13 min walk - 1.1 km

Getting around

  • Fuengirola Station
    14 min drive
  • Malaga Airport (AGP)
    35 min drive

Restaurants

  • Casino Torrequebrada
    13 min walk
  • Malibu Beach Bar
    11 min walk
  • Yucas
    3 min walk
  • Restaurante La Viborilla
    8 min walk
  • Mesón Juan Palomo
    18 min walk

About this property

Aparthotel First Flatotel International

Guests at this beach aparthotel will appreciate convenient onsite amenities such as a complimentary children's club and a children's pool. Each apartment boasts a deep soaking tub and offers free WiFi and a flat-screen TV. Guests can appreciate conveniences like a refrigerator and a coffee/tea maker, and other amenities include room service and a rainfall shower. Limited housekeeping is available.
Aparthotel First Flatotel International offers 156 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. This Benalmádena aparthotel provides complimentary wireless Internet access. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include a fitness center and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Beach

  • On the beach

Pool/Spa

  • In-room massages
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Car rental
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool
  • Crib: EUR 10 per day
  • Free children's club
  • Free supervised activities for children
  • Playground

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Griddle
  • Refrigerator
  • Toaster

Dining

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 8 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed: EUR 16 per night

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • TV in common areas

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • 861 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • One pet total (up to 33 lbs per pet)
  • Fee: EUR 17 per pet per night
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Golf caddies
  • Iron/ironing board on request
  • Limited housekeeping
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a village
  • Near the boardwalk/promenade
  • Near the ocean
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Pro golf shop
  • Fishing nearby
  • Golfing nearby
  • Horseback riding nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 12 floors
  • 156 units
  • Banquet hall
  • Bicycle rentals
  • Connecting units available
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 17 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 16 per night
Cribs (infant beds) are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 60.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 8.00 for adults and EUR 8.00 for children
  • Pet fee: EUR 17 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 16 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

First Flatotel International
First Flatotel International Apartment
First Flatotel International Apartment Benalmadena
First Flatotel International Benalmadena
Flatotel International
First Flatotel International Aparthotel Benalmadena
First Flatotel International Aparthotel
First Flatotel Internacional Benalmadena Costa Del Sol Spain
Flatotel Internacional Hotel Benalmadena
Flatotel Benalmadena
First Flatotel Apartment

Frequently asked questions

Does Aparthotel First Flatotel International have a pool?

Yes, this property has a children's pool.

How much does it cost to stay at Aparthotel First Flatotel International?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Aparthotel First Flatotel International on Apr 5, 2026 start from P4,435, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aparthotel First Flatotel International pet-friendly?

Yes, this property allows pets (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of EUR 17 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Aparthotel First Flatotel International?

Check-in start time: 5:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Aparthotel First Flatotel International?

Check-out is at noon.

Where is Aparthotel First Flatotel International located?

Located in Benalmádena, this beachfront aparthotel is next to a golf course and within a 10-minute walk of Las Yucas Beach and Malaga Province Beaches. Carihuela Beach and Benalmadena Marina are also within 3 mi (5 km).

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Reviews

Aparthotel First Flatotel International Reviews

7.4

Good

7.8

Cleanliness

7.4

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 186 out of 792 reviews
Rating 8 - Good. 334 out of 792 reviews
Rating 6 - Okay. 154 out of 792 reviews
Rating 4 - Poor. 73 out of 792 reviews
Rating 2 - Terrible. 45 out of 792 reviews

Reviews

Verified

10/10 Excellent

Elias

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place with an amazing location, the beach is across the street and many restaurants close by, we took an appartement with 2 bedrooms and it was huge with a big leaving room and 2 bathrooms.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Håkan

Liked: Cleanliness, room comfort, communication
Great Hotel to stay in When You Are a Big group or Family!
Stayed 8 nights in Jan 2024
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, property conditions & facilities, communication
Great location! Beach front view was breathtaking
Stayed 5 nights in Nov 2023
Verified

10/10 Excellent

Kashif

Liked: Cleanliness, room comfort, communication

Location and comfort

Good location. Easy access. Clean and comfortable
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Property conditions & facilities, communication
Room good, inside and staff good. Extensive Work going on outside and signage for hotel and parking was totally inadequate making it really difficult to find and park in. Entrance was temporary and hidden from road. Otherwise inside good and staff friendly and helpful.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Marjorie

Liked: Cleanliness, amenities, communication
It seems this property is being renewed, convenient location in front a bus stop and good restaurants in a walking distance. If you are renting a flat bring the soap to do your dishes and your eag to dry them.
Stayed 12 nights in Oct 2024
Verified

10/10 Excellent

Alistair

Liked: Cleanliness, communication

Excellent value for money

This property is excellent value for money. It is near Xanit hospital where we need to visit regularly and we always stay here. Apartments are spacious. Amenities are good including a laundry room.
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Eri

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Good point : Very nice view, big room, free parking Not good : supermarket closed, nothing around this area can't buy anything
Stayed 1 night in May 2024
Verified

4/10 Poor

Mohsin

Disliked: Room comfort, communication
Flatotel International didn't meet my expectations. While the location was good and the hotel had some basic amenities, the outdated rooms, average service, and lack of comfort made it feel more like a 2-star experience than a 3- or 4-star hotel. If you’re looking for something simple and budget-friendly, it might work, but don’t expect much luxury or attention to detail.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Dany

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice and large appartement, could use a bit of updating of some of the furniture lile broken chairs on patio, but did not report it, Îm sure they would have addressed if mentioned!-).
Stayed 12 nights in Apr 2024
Verified

4/10 Poor

Gaurav

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We didnt had good experiance, WIFI was so poor it would only connect at some places in flat, wouldnt't connect in balcony, every morning they start some building work making so much noise. Pool was closed for couple of days, supermarket in building was closed for entire stay and games/archade room was also closed. Rooms are quite tired with bathrooms extremely in poor condition. Not sure how they are getting good ratings, perhaps from before few years. Only good thing we liked was cleaning every alternate days and location of property is good with sea views and close to bus stops. You are stuck for shopping as their supermarket is closed and opens only peak season.
Stayed 7 nights in Apr 2024
Verified

4/10 Poor

Daniela

Liked: Cleanliness, room comfort
Disliked: Communication

Wouldn’t stay there again unfortunately…

This hotel is nice in a way, but it’s missing so much stuff, when you read reviews about the pictures being different than the room BELIEVE THEM! It’s definitely different, the pictures must be from another hotel. I didn’t complain about this as I was only there for 2 nights so I didn’t want to get stressed out but every time we went downstairs near reception we heard someone arguing about different missing things… The food was good, what you would probably expect from half board, the service was excellent, the servers really went out their way to help you out, Patricia, Maria, and the Bar guy, amazing people! They definitely make the hotel a better place! Unfortunately we were there while there was a student participation/sports week and it was FULL of high schoolers and they were not polite, to be honest that they were there wasn’t what bother me , what bother me was that I couldn’t get to the ice cream or had no eggs in the morning because they were taking everything and getting in front of you at the queue and the elevators were taking forever because this kids were playing in them, literally no one was stopping them, if I would have know this would have happened I would have NOT paid to stay there, because you go for relaxation and not to be run down by a bunch of high school rude students. I suggest next time you organise your selves and let the kids eat at a certain time and in a certain area, so everyone is happy…
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Sharing

Liked: Cleanliness, communication
Very free, affordable and approachable hotel, close to bus stop to airport and 5 min walking distance to nudist beach Benalnatura.
Stayed 5 nights in Mar 2024
Verified

8/10 Good

juan

Liked: Cleanliness, communication
Spacious room, with a bedroom and a sitting room area
Stayed 5 nights in Dec 2022
Verified

8/10 Good

Jane

Liked: Amenities, property conditions & facilities
Was pleasantly surprised.
Stayed 7 nights in May 2023
Verified

2/10 Terrible

David

Liked: Cleanliness
Disliked: Communication

Shocking experience

Building works to main entrance so had to walk round to a side door, shop closed, pool bar not open, hotel full of kids running and shouting through corridors at night= shocking experience no manager available to complain too
Shop closed
Building work on main entrance
Building work on main entrance
Stayed 7 nights in Apr 2025
Verified

6/10 Okay

Satindervir

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
There were cockroaches in the suite. The furniture is dated. daytime staff are very helpful and kind.
Stayed 6 nights in Apr 2023
Verified

2/10 Terrible

Samia

The property seems to have a continuing contract with schools to host school age children on their property which they should declare this fact on their advertisement . It was a nightmare , the noise , screaming children , the yelling of their teachers, and exhausting staff day and night . I would not recommend this property for anyone looking for a relaxing vacation .
Stayed 14 nights in May 2024
Verified

4/10 Poor

Brian

Not good at all short of staff
Stayed 2 nights in Apr 2023
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, room comfort, communication
The stay was unfortunately horrendous. Multiple complaints to Reception regarding other guests and noise, with no offer to resolve. Ultimately ended up checking out a day early to try and make sure we were ok for flight home following day.
Stayed 8 nights in Sep 2023
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort, communication

Broken Bed and Toilet .

4 ladies l stayed in Flatotel We had a 2 bedroom appt. 1 bed was broken.. 1 toilet of the 2 we had was broken and leaked and we were told there was a problem with it before our stay. We were not offered another appt as the hotel was busy. So it ruined our holida. The manager said there was a problem with the toilet. We were offered a free night if we ever stayed there again.
Broken base of bed
Towels to soak up water fro. Leaking toilet
Water on floor
Wet floor of bathroom
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication
The apartment size and location were pretty good. The main parking area is not easy to locate as it's kind of hidden and has no clear signs - you have to walk around to figure it out. The rooms are decent sized but the appliances are pretty outdated. There is also no indication that you have to insert your room key in this vague, random little box for AC/Heat units to work. The staff is helpful but they also missed that detail when we mentioned the heating wasn't working. They do have cutlery but have to get your own detergent to wash them. You also need to turn on the fridge manually and that wasn't clear either. Overall, a good experience but these small nuisances one needs to be aware of.
Stayed 3 nights in Jan 2023
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort, communication

Mouldy shower, photos different from reality

The apartment was spacious, but the shower was mouldy. The sofa bed was ripped. The door separating the bedroom kept banging if the window was open, we blocked it shut with our trolley bag which then got a thick layer of dust. There was no soap in the toilet when we arrived. Whilst it was spacious, it looked very different from the pictures on hotels.com and for me personally had a depressing feel to it. Upon informing the hotel, they said they would clean the shower, they refilled the soap promptly. Then they realised it was mould in the shower and said they would send a technician. I asked to swap rooms and they refused. I asked for a refund for the remaining time, and they said i need to deal with hotels.com. they said if i wanted to move hotels i needed to checkout by 12pm. Then they allowed for 1pm as the technicians to look at the mould hadnt arrived. I contacted hotels.coml who tried contacting the hotel and couldnt get thriugh to the approving manager. Mould is not safe, by this time I was fed up and wanted to move. I was unable to take a shower. Hotels.com eventually agreed to giving me credit to move to another hotel. Flatotel only apologised when i checked out. Ive noticed that when there are issues to do with money, the hotels are not interested in dealing with the customers and point us towards hotels.com. Technicians came to assess the situation. What they ended up doing i dont know, as by that time i was so frustrated id left. no ETA for fix given.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, room comfort, communication

Estupendo calidad precio

Todo en general estupendo. Amplias habitaciones, vistas, limpieza, comida ( aunque mi hija quería tortitas ) y sobre todo la camarera Isabel que nos atendió y ayudó porque llevábamos una mascota. Chapó
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Henrik

Liked: Cleanliness, room comfort, communication
Fantastisk personale altid smilende og hjælpsomme de var med til at gøre vores ferie fantastisk 🌞👍👌
Stayed 4 nights in Aug 2025