Hotels with smoking rooms in Bath, England

" If you’re hoping for a relaxing stay, this hotel may disappoint unless you’re on the top floor. Our first night was ruined by constant creaking floorboards from the room above, and although we were moved, the same issue occurred again. The rooms are in need of a thorough deep clean and proper soundproofing. To make matters worse, we were very disappointed with the lack of concern shown by staff when we raised these issues at check-out. Overall, the experience was poor and not worth the price paid. "

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"