Batam hotel rooms a the Ascott

"From arrival at Nongsapura Ferry terminal , till you return, everything is seamless. Staff are super helpful and approachable. It was easy to book massage and lunch/dinner reservations. Booking the bugee, ordering in room dining all seamless through Whatsapp. We encountered an issue on our 2nd day where we couldn’t enter room ( card/ lock issue). Thank you to the team it was resolved in 20mins. Only feedback would be to improve/ maintain room etc better. As some of the furniture looks a little worn out, but very basic stuff. Excellent stay. There isn’t anything much/ restaurants etc outside near the resort. So if you stay here, it’s super relaxing cause there’s no need to travel out. "

"Room clean, staff friendly"

"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "

"The shower head water pressure is low. The glass door is poor design and easy break and dangerous. Bfast is lousy now"

"Resort was above expectations. I brought my 7, 5 , 2 yr old kids. And the resort had ample activities for kids."

"Went to Harris for children’s school holiday during CNY. One of the best places in Batam for families filled with activities and friendly staff. The rooms are dated and in need of an update or TLC but decent enough if your focus is outside activities. We partakes in jet skiing, massages, kids club, and pools. All well staffed and well suited to keep kids happy. One notable gap was the breakfast service which costs extra. Ending at 10:30 we arrived at 9:40 to find few options available with lots of empty trays and stations unmanned or with food and felt bad for the staff that we’re dealing with frustrated guests. My breakfast that day was a cup of coffee and scraps of noodles. Regardless, will be returning as my little one really enjoyed the stay and again wonderful staff. "

"Staffs are friendly, area surrounding the hotel is quite peaceful"

"Staff was friendly, the amenities ig good, room so clean the facilities are good "

"Breakfast is good. Clean. More friendly staff would be better. At least a smile from the reception would be nice w"