Barrio de las Letras hotel rooms a the Pestana Group

"Well........this place was just "ok" with us. I don't want to bash them but walking in from the street was a bit underwhelming. The ground floor colors and appointments were kind of dreary. It did not make you feel happpy booking your next several days in Madrid there. Brighten this place up! Breakfast offerings were not so good. I will focus on the fresh fruit that did not look fresh. Not appealing at all. The staff were all helpful and friendly. Hope this info helps you."

"Best hotel in Madrid!! Great location, comfortable rooms and beautiful decorations."

"El Hotel es muy bonito… lo mejor que tiene es la terraza y el desayuno buffet que es muy bueno con una excelente calidad y variedad. Hace algunos ańos estuvimos mi Esposo y yo en el Hotel fue una linda experiencia y hace unos días decidimos regresar al RIU porque estábamos de vacaciones con mi mamá y su Esposo y nunca habían estado en Madrid y menos en el RIU y queríamos regalarle una linda experiencia como la que tuvimos mi esposo y yo hace ańos. Que pasa que al llegar lo primero fue que por Expedía hace meses yo había reservado 2 habitaciones Delux y al llegar solo tenían una disponible y la otra que nos dieron fue una básica 2 camas individuales las cuales no se podían unir por un mueble que tienen que las separan. Nos ofrecieron al día siguiente cambiarnos para una que estuviera disponible y otra cosa en pisos diferentes cuando era un viaje familiar y los 4 estábamos juntos. Lo otro fue que en una de las habitaciones una de las toallas estaba manchada y como si fuera poco subimos a la terraza nos dieron una mesa estaba haciendo un sol en Madrid Horrible la mesa estaba sucia, nunca nos atendieron ni la limpiaron, estuvimos más de 30 minutos sentados bajo el sol… pasaba personal del hotel y nos decían mi compañero viene ahora atenderlos y nunca vino nadie… pero como si no fuera poco el esposo de mi mamá se quejó con uno de los camareros y el le dijo que ese no era su asunto que tenía que quejarse con el supervisor. En mismo día de llegada 3 incidentes. no creo regresar"

"It was ok "

"The room was beautiful and very clean. The only issue I had was with the washing machine which wasn’t working. I reported it to the staff and they took care of it immediately!"

"The previous occupant smoked in the room and all the hotel did was spray perfume to mask the smell and the cigarette smell became evident at night when the perfume smell wore off. I also found cigarette butts near and outside the window and took photos as evidence. Upon check out, the reception staff did not offer any discounts or even an apology. The plus side is that the guy at check in and the breakfast lady were very friendly and helpful. "

"A great boutique hotel with a great breakfast and room service"

"The Gran Vía location has charm, and the price looks appealing. Unfortunately, that’s where the positives end. We weren’t told at or before check-in about a €10 cash-only deposit for the fan remote — no air conditioning, just a fan. Arriving late with no cash meant a sweaty first night and an ATM hunt the next morning. Three bathrooms on our floor: one had no toilet, one had an unusable shower, and the third had a broken shower. None had hooks or shelves. The building has a single lift, which was in use by housekeeping for much of our stay — we were on the eighth floor. The room has frosted glass doors onto the hallway, so light and noise pour in constantly. On our last night, a neighbour’s room light was left on until 3AM. The windows onto Gran Vía look great but offer no sound insulation, and with no AC, sleeping through a warm Madrid night is genuinely difficult. Cheap, yes. Worth it? Not for us."

"Clean room but limited amenity."