Banks Hotels

"Great service"

"Staff courteous, always ready to assist. Room clean "

"The food was great every day. There was plenty to do close to the resort. As a guest of several other resorts, the only thing I’d advise is that more staff is needed, especially in the buffet section. I waited for water consistently. I’d rather get to know the servers, place them in the same section each day."

"We rate all the hotel staff 100%. We could not fault them at all. My partner suffered an injury at the end of our holiday and she was looked after by all. Everyone was caring and friendly. They could not do enough to help. She would like to thank everyone for their care and friendliness. The food was excellent, the meals we had in Casanova were the best we have ever eaten in an all inclusive hotel. It was fine dining at its best. Hotel, rooms and outdoor areas were spotlessly clean and well maintained. "

"Clean, food very good, most staff courteous and accommodating. "

"Awesome experience. I will always stay here's whenever I visit Ocho Rios "

"The check in was very slow but after everything was wonderful. The staff was nice and friendly."

"One of my favourite places to stay in ocho. The junior suites are beautiful and such a great price. The pool and the bar is fantastic as well. The staff are amazing! The only negative thing is ladies don’t use a facecloth to remove your makeup it will cost you $60 American off the deposit for one facecloth…. Other then that great hotel"

"Great place "