Verified
6/10 Okay
AB RAZAK
Jan 11, 2016
Liked: Cleanliness, property conditions & facilities, room comfort
Serena Hotel
3.5 star property
Travelers can rejuvenate with spa treatments while staying connected to explore the vibrant attractions of Pasirkaliki's bustling neighborhood
Choose dates to view prices
Photo gallery for Serena Hotel
Serena Hotel offers a peaceful retreat in central Pasirkaliki, steps from Braga City Walk. Guests can enjoy massages, spa treatments, in-room WiFi for planning adventures, complimentary self-parking, and helpful concierge services.
Reviews
5.05.0 out of 10
Popular amenities
- Spa
- Free airport shuttle
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
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About this property
Serena Hotel
- Hotel located in Pasirkaliki
- A free roundtrip airport shuttle, dry cleaning/laundry services, and a restaurant are just a few of the amenities provided at Serena Hotel. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
- Other perks include:
- Free self parking
- Luggage storage, a TV in the lobby, and 1 meeting room
- Concierge services and a 24-hour front desk
- Room features
- All 65 rooms include comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and free bottled water.
- Other conveniences in all rooms include:
- Bathrooms with free toiletries
- LCD TVs with premium channels
- Mini fridges, coffee/tea makers, and daily housekeeping
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Policies
Check-in
Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
This property does not have elevators
Frequently asked questions
Is Serena Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Serena Hotel?
Check-in begins at 2:00 PM. After-hours check-in is not available.
What time is check-out at Serena Hotel?
Check-out is at noon.
Does Serena Hotel provide a shuttle to the airport?
Yes, there's a free airport shuttle that runs at scheduled times.
Where is Serena Hotel located?
Located in Pasirkaliki, this hotel is within a 15-minute walk of Pasar Baru Trade Center, Jalan Cihampelas, and Mall 23 Paskal. Braga Street and Santosa Hospital are also within 15 minutes. Bandung Railway Station is only a 2-minute walk and Bandung Ciroyom Station is 17 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
5.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5.6
Cleanliness
7.4
Location
6.2
Staff & service
4.6
Property conditions & facilities
Rating 10 - Excellent. 0 out of 10 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 10 reviews
8 - Good
1
Rating 6 - Okay. 6 out of 10 reviews
6 - Okay
6
Rating 4 - Poor. 0 out of 10 reviews
4 - Poor
0
Rating 2 - Terrible. 3 out of 10 reviews
2 - Terrible
3
Reviews
Verified
8/10 Good
MITSUHIRO
Dec 11, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
鉄道旅行に最適です。
鉄道旅行で使いました。バンドン駅から近くとても便利でした。コストパフォーマンスもよかったです。インドネシアの修学旅行と同宿でしたが、みんな楽しそうでしたよ。あまり 新しく ないので バリアフリーではないですが サービスは よかったですよ。
MITSUHIRO
Stayed 2 nights in Jul 2018
Verified
2/10 Terrible
Abe 225
Apr 11, 2018
Disliked: Property conditions & facilities, room comfort
hotel yang tidak bagus
Keadaan bilik amat teruk
Bilik air yang tidak dibersihkan sempurna dan berlumut dicelahan mozek dalam bilik air
Keadaan paip air tidak diselanggara dengan sempurna.
Abe 225
Stayed 4 nights in Apr 2018
Verified
2/10 Terrible
Verified traveler
Mar 27, 2018
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old hotel no facilities
I will never go back there.
Toilet was sucks to the max, sometimes heater is avalable sometime its not
No fridge
Verified traveler
Stayed 2 nights in Mar 2018
Verified
6/10 Okay
Verified traveler
Dec 8, 2017
Liked: Staff & service
Disliked: Property conditions & facilities
A bit old hotel..
Hotel was a bit old.. Water pressure is a problem affecting the water temperature.. At times the water is hot and at times it is cold.. Staff is very friendly..
Verified traveler
Stayed 3 nights in Dec 2017
Verified
6/10 Okay
mediawan
Sep 22, 2016
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Kurang Bersih
Lokasi hotel prima. Kamar std terdapat di ujung-ujung sehingga tidak dapat koneksi telekomunikasi maupun WiFi hotel. Sprei kasur sedikit kusam. terdapat kecoa di kasur sehingga terkesan menjijikkan.
mediawan
Verified
6/10 Okay
Rusli
Sep 15, 2016
Liked: Room comfort
Dekat pusat keramaian
Hotel di pusat kota dengan harga terjangkau. Tidak terlalu di pinggir jalan raya sehingga tidak bising. Tapi ketika saya bermalam ada acara panggung 17an jadi agak berisik.
Rusli
Verified
2/10 Terrible
Verified traveler
Sep 12, 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would never stay there again.
Room was stinky, dirty and mouldy with lots of mosquitoes. Bathroom was disgusting with mouldy curtains. Building was run down and looked nothing like the photos. We couldn't have 2 keys for the room.
Verified traveler
Verified
6/10 Okay
sri bimo adhi
Jun 29, 2019
Disliked: Property conditions & facilities
sri bimo adhi
Stayed 1 night in Jun 2019
Verified
6/10 Okay
Verified traveler
Mar 4, 2019
Verified traveler
Stayed 1 night in Feb 2019