Verified
2/10 Terrible
Muldasanto
Dec 31, 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
KECEWA
Muldasanto
Stayed 1 night in Dec 2019
Novena Hotel
4.0 star property
Travelers find respite at this urban retreat where they can lounge by the pool or book a revitalizing massage treatment after exploring the city
Choose dates to view prices
Photo gallery for Novena Hotel
Novena Hotel offers a peaceful city escape with a garden oasis and children's playground. Enjoy a massage at Whales spa or regional cuisine at Kahuripan Resto. Practical amenities include complimentary self parking, high-speed WiFi, and express check-in service.
Reviews
4.84.8 out of 10
Popular amenities
- Pool
- Spa
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
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Policies
Check-in
Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 17
Check-out
Check-out before noon
Contactless check-out available
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for IDR 250000.0 per night
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
- Fee for buffet breakfast: approximately IDR 100 for adults and IDR 50 for children
- Rollaway bed fee: IDR 250000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Frequently asked questions
Does Novena Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Novena Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Novena Hotel?
Check-in begins at 2 PM. Late check-in is available during limited hours.
What time is check-out at Novena Hotel?
Check-out is at noon.
Where is Novena Hotel located?
Located in the heart of Lembang, this spa hotel is within 1 mi (2 km) of Farmhouse Susu Lembang and Amazing Art World. Indonesia University of Education and Villa Isola are also within 2 mi (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
4.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
4.0
Cleanliness
6.0
Location
4.8
Staff & service
4.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 3 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 3 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 3 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
Reviews
Verified
4/10 Poor
Er
Nov 11, 2018
Disliked: Cleanliness, property conditions & facilities
Pros: Room Size is very good.
Cons: Very poor breakfast selections, flies everywhere (lobby, restaurant), bathroom amenities very bad and dirty, staff required further training in hospitality.
Er
Stayed 1 night in Nov 2018
Verified
8/10 Good
Jihyun
Mar 12, 2019
Liked: Room comfort
Jihyun
Stayed 1 night in Mar 2019