Ban Luoc Hotels

"Great hotel, very clean room, great shower, the pool is excellent for relaxing. Laundry done over night and ready for you in the morning, just ask at reception. We'll stay there again next year. "

"Another great hotel in vietnam. Service with a smile, room was very clean, bed was very comfy. "

"We had the most wonderful stay at Anans home. It was the perfect stay after 4 days on the loop. The rooms were clean, comfortable and had lovely amenities - especially the shampoo and body wash which they make. We had a delicious dinner on the property and enjoyed using the games/cards available. Breakfast was equally delicious. The staff was extremely kind and helpful with arranging a car service for us back to Hanoi. Could not recommend Anans home enough, wish we could stay longer! "

"Great staff"

"Wasn't aware that the hostel locks its doors after hours (my fault), but then also want contacted when we didn't check in. End result was being locked out on the streets after our bus dropped us off. "

"We really loved this hotel. The service was exceptional and the view was amazing. The only reason I’m not giving it five stars is because both nights we stayed, there were other guests that were very loud throughout the night and no one addressed it. We intentionally chose this hotel to be outside of the noise of the city, so it was a bummer to be kept up all night regardless. Also, their food was only ok and there was nothing else close by. Otherwise it was very comfortable and a beautiful property. "

"The bungalow is great but the staff is absolutely terrible. > Check-in We could not find the staff at the reception. She was sleeping not far from the reception. We called the number on the desk but she declined the call. We sent a message to say we were at the reception. She liked it but did not reply. We had to assume the receptionist was the person sleeping not far from the reception once we saw her. > Motorbike rental Don't go there if you want to travel alone - They are not flexible and refuse half day rent or to give you a motorbike early in the morning so that you can avoid the police bribe at the exit of the city. We were forced to leave with a group at 9am before paying the bribe and then breaking from the group > Food The kitchen is said to close at 8:30 but it was actually closed at 8:15. The staff was still there but we were declined to order food because the staff already cleaned the kitchen. They offered a frozen pizza if we wanted. > Charge We were charge an extra night despite paying everything before check-in on hotel.com. They refund us but it has been complicated.... > Motorbike quality We had a puncture and had to change the back wheel brake when noticing it was really close to obsolescense. Very dangerous to get their motorbike if you travel without one of their group. "