- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel on 8/24 for their Premium room for a family of six. When I got to the hotel, I was told that they dis not receive the information from Expedia and that the Premium room is not available and we were instead given a deluxe room. I don’t know why they call it a deluxe room because there’s nothing luxurious in that room. The room had a musty odor and the bedsheets were damp. The room smelled terrible and I woke up a couple times during the night because I was coughing from the air we were breathing. The towels looked like they weren’t clean and sanitary. I could have refused and just cancelled the reservation but it was raining hard that night and I was forced to take the room they gave me.