Upon arrival, after driving all night, we were late for check in. But there was a sign that said "for late check in, please dial 0!" The young lady that came downstairs was extremely RUDE, rolling her eyes. When she liftes the gate, our room keys were sitting out. We asked are these ours?" She snatched them and said no. She said with late check ins, they usually cancel the room...i said if thats the case, why have a sign there that says call 0 for "late check-in" and it not be specific about what is considered "late check-in?" We had 3 rooms booked. She checked in 2 parties ( and gave us the same room numbers that were in the keys that she snatched!!!) 1 party arrived 8 minutes after the other 2 parties and we let her know that he was 8 minutes away! After getting in our rooms, that had no CLEAN TOWELS, the pthwr party arrived. Only to find out that aftwr checking us in, she canceled his room that was paid for and had insurance on! Leaving them with no room at 4 a.m after traveling 8 hours! Totally unprofessional, and rude!!! We booked 2 nights, left Saturday morning...TO COME BACK TO NO BED MADE, DIRTY TOWELS AND another party of ours booked a room ONLY TO GET IN IT, WITH HIS CHILDREN TO A VERYYYYY NASTY ROOM!! WAS NOT CLEANED AT ALL, STUFF ON THE COUNTER, BEDS NOT MADE, SHEETS HAD STUFF ON THEM AND ITS 12 A.M THE SAME GIRL CAME DOWN WITH HER NASTY ATTITUDE AND SHOVED SOME KEYS IN HIS HAND FOR A NEW ROOM AND BASICALLY THREW SOME TOWELS IN OUR HAND!! YOU GET WHAT U PAY FOR.
