"The hotel should not be open at this time. It is being renovated and you had nothing on your site warning me of that. The only staff I encountered was at the desk when I checked in and out. They were very pleasant. BUTTTTTTT……. that was the end of the story. The hallways had boxes stored in the hallways, some of carpet was covered with plastic, the continental breakfast was served in the middle of the atrium among the work being done, the workers were using the elevators that the guests were using, our tv was old and slow, some of the furniture was missing from the room, the beds seemed to be old and the mattresses were uncomfortable, the bathroom tub had no grab bars are safety strips to prevent slipping, the luggage carriers were too small to carry more than two suitcases and hanging clothes were impossible. The parking lot needed attention concerning the big holes and the signage was as if the hotel was abandoned. You rated the hotel as “excellent” and I expected a whole lot more with that rating and the amount I paid for the room. I was sooooooooo disappointed and surprised. "
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