Arai-machi Hotels

"The staff were helpful nd so professional. The onsen was so clean and quaint. "

"This is such an easy place to stay when visiting the small yet profoundly beautiful city of Joetsu!"

"Simply Amazing!"

"We had a great one night stay... the room was quiet as requested, hotel spotless and staff helpful. Good breakfast with all food choices well stocked. Hotel ideal for stop over and could also work for a longer stay. "

"Liked the traditional Japanese hotel style, as well as the onset which was very hot and was much needed after a day of skiing. Staff was very accommodating and helpful when needed"

"Very comfortable accommodation. Staff were super friendly and helpful. "

"Great place to stay! "

"The staff were all excellent!"

"The room was very clean and comfortable, but the hotel is located away from JR station!"

"Room was spotless. Staff went above and beyond. Breakfast and dinner was delicious. The onsen was beautiful. "

"Great place to stay and super accommodating with everything!! They offer free shuttles and it was so easy to ski nearby resorts "

"Wonderful hidden gem"

"接客が微妙でした。 人の話を聞かず、一方的に怒られました。 ロビーは、おしゃれですが部屋は値段なりです。 でも広さは十分で、掃除も行き届いてます。"

"Friendly staff and beautiful japanese traditional room. "

"I appreciated the assistance that the staff provided us at every opportunity."

"Very nice view from your room. Will come back again"