Customer service, concierge was good. Overall ok but housekeeping is most horrible because you have to wait for your daily ration for a 6 day stay making it tedious, unsafe as you need to open your door for small toiletries, garbage needs to be emptied and needed to call customer service everyday. No change of linens provided for a 6 days stay, for a 4* hotel, this is a bit much..no change in linens for that long, even for a quarantine stay of a paying guest. Food servings initially were great and fruit /veggie choices were good, then towards the half of stay, it deteriorated. I have informed FBS to not include rice because it will just be thrown out so I felt bad. For the price, most of the food are not comparable to even other hotels in Angeles. I’ve used a lot of good hotels, so price point is too high. I have to ask for condiments a few times, given I have a special diet and need to regulate sodium and sugar intake.I can’t believe that they also have the audacity to charge for slippers, hotel guests for one night get new slippers. Once you get out of shower, slippers are rundown, especially if the shower and toilet got flooded. Consistency in service should be part of the hotel training..whether it’s food and beverages, housekeeping, etc. I didn’t feel like a hotel guest when I have to ask for every little thing from housekeeping. Water container is too large for a disabled like me to prop up, and there was hesitancy to bring it inside when it should have been inside.
