Andover hotel rooms a the The Coaching Inn Group

"We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer care during our initial phone call left a negative first impression. Overall, the hotel itself was fine, but better communication and understanding in situations like this would really improve the customer experience."

"Clean room, good selection at breakfast and leisure facilities are good."

"M"

"Excellent in all areas, clean comfortable room, food was top class "

"I have stayed at this hotel now 6 times as I use a local garage to do repairs on my vehicles. Always had excellent service"

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"Very good breakfast and convenient parking."

"Great staff. Nice cocktail happy hour and a good breakfast in the morning. Thanks for a lovely stay."

"Check in was smooth. Hotel room waste of time, woken up at 6am by the gym - really loud thuds. Hotel told me that my room was allocated away from the noise, clearly not. Breakfast was good and so was the gym"