Altenschwand Hotels

"I"

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Good price quality. Nicely located in the center."

"Booked a room for two adults and one child. When we got to our room, the sofa bed was not made, found a spare duvet and pillow in the cupboard but no sheet. My son just used the duvet to wrap himself. The next day, our room was cleaned, bed was made, but not the sofa bed. We should probably have asked for the sheet but as we were only there for three nights, we didn’t bother. We just took the duvet cover for my son to use it as a sheet. On the plus side, hotel is very close to the station, receptionist who checked us in was very welcoming. Great selection of breakfast. "

"The hotel was very clean"

"Check in was nice and easy, reception staff were friendly. Really liked that rather than a key for rooms there is a code given to unlock the door. "

"Great hotel. Very clean and central to everything. "

"The room was very clean and was about a 20 minute walk to nearby shops. A tram stop was less than 5 minutes away, hotel offers a free travel card. "

"Staff were excellent, friendly, helpful. The hotel was quiet,it was pleasant experience altogether."