Altamira Hotels

"Wonderful, family-friendly resort with a beautiful beach and very pleasant and helpful staff. "

"Nop"

"La comida estaba buena, el café muy bueno. La habitacion estaba limpia."

"We had a great time, beautiful and clean. "

"Lobby staffs, unfriendly, unprofessional looks like they are overwhelmed. They are not willing to understand or work with you. We booked 2 ocean view rm w/2 beds. Were given 2 rooms with kings. That’s all they have available they said. Even they charged us for it already. They cannot do anything as we booked through Expedia and not with them. However, we can go back the next day and check with them to see if they would have a Oceanview room available with two for full-size bed. Breakfast and lunch were OK nothing to brag about bars staffs appeared to be overworked in stressed only one bartender per bar. when it comes to the ocean view, it is beautiful. overall, I would not recommend this place to anyone based on my experience, but the previous was amazing. They recommendation is for a staff members to be more customer. Focus customer friendly won’t won’t listen and work with the customers and see alternative. Don’t just rush to charge that they cannot undo the outcome of the stripped when it comes to room accommodations. We ended up one room with King side bed with ocean view even though we paid for two beds instead of one and they had a roof with just pool view with two bed they can’t un charge us for Ocean view because we already paying and that we went through Expedia. "

"Great place "

"Old resort, the room is outdated, old towels with wholes, stains on the ceiling, pillows feel like rocks, we couldn’t control the ac. I think it’s on purpose because they have a time sharing system so you are desperate to upgrade for a better room. Employees are friendly and hard workers. The beach service is great. The pool is dirty we didn’t get inside. The entertainment at night was fun. Another problem loud peacocks during the whole night, poop in our balcony daily. We are not going back to this chain next time. "

"Pool was out of service, charged me 100$ for room upgrade, Do not go"

"Be careful they said they had a promotion for the bubble rentals that included food. Once I got there in person, they denied it. I spoke to several people and no one would help. The venue blamed Expedia and Expedia blamed the venue. Still working with Expedia to see if they can help with issue, but I am just told it was sent to support and I didn’t hear back. Also it’s best to have your own car, they have limited shuttle support and we had to walk a lot and far. The staff was very friendly and helpful and food was good. This was my second time staying here. But the management lost my trust. Also they will not take American Express credit card at the venue."