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Frazel Heritage Hotel

3.0 star property
Guests enjoy seamless convenience at this vibrant hotel with conference space, concierge services, and thoughtful amenities from arrival through departure

Choose dates to view prices

Frazel Heritage Hotel welcomes travelers in the city center with practical comforts like to-go breakfast and laundry facilities. Enjoy WiFi throughout, meeting rooms, and a banquet hall for events. Guests appreciate the attentive 24-hour front desk and multilingual staff.

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
The current price is P4,665
P5,193 total
includes taxes & fees
Jun 14 - Jun 15
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Frazel Heritage Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Frazel Heritage Hotel?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Frazel Heritage Hotel on Jun 14, 2026 start from P4,665, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Frazel Heritage Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Frazel Heritage Hotel?

Check-out is at noon.

Where is Frazel Heritage Hotel located?

Located in the heart of Alor Setar, this hotel is steps from Aman Central, Menara Alor Star, and Galeri Sultan Abdul Halim. Clock Tower and Balai Nobat are also within 5 minutes.

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Reviews

Reviews

6.4

6.4

Cleanliness

7.4

Amenities

5.2

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 3 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 3 out of 8 reviews

Reviews

Verified

10/10 Excellent

Kian Siong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Good for business trip.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy although my room was kinda small but sufficient.
Stayed 1 night in Nov 2024
Verified

8/10 Good

MOHD FAHAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service, must check in at 3pm , no allowance even though a different by 40minutes Breakfast only provide Nasik Lemak and two types local kuih
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible management attitude

Not friendly environment
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible customer service provided

No flexibility on check in time , must be at 3pm even though we are so tired for the long journey
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Jacob

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention. 1. Repeated Tax Payment Request Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable. 2. Poor Breakfast Quality The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay. These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Muhammad

Stayed 2 nights in May 2025