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Hotel & Spa Alfândega da Fé

4.0 star property
Mountain adventures await at Hotel & Spa Alfândega da Fé, where days filled with hiking trails lead to evenings of therapeutic spa treatments and fine dining

Choose dates to view prices

Hotel & Spa Alfândega da Fé offers an upscale mountain getaway with practical comforts. Enjoy a complimentary breakfast, explore hiking trails, water activities, relax on the rooftop terrace, rejuvenate with spa treatments, and have fun in the arcade room.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is P3,651
P3,871 total
includes taxes & fees
May 24 - May 25
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About this property

Hotel & Spa Alfândega da Fé

  • Upscale hotel in the mountains
  • Consider a stay at Hotel & Spa Alfândega da Fé and take advantage of a rooftop terrace, 2 coffee shops/cafes, and a garden. Indulge in a body treatment, a massage, and a facial at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Enjoy the gym, as well as activities like rowing/canoeing and hiking/biking. In addition to an arcade/game room and a library, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool along with sun loungers
    • Bike rentals, tennis courts, and ATM/banking services
    • A TV in the lobby, a billiards/pool table, and a front-desk safe
    • An elevator, a 24-hour front desk, and luggage storage
  • Room features
  • All guestrooms at Hotel & Spa Alfândega da Fé boast comforts such as air conditioning, in addition to amenities like free WiFi.
  • More conveniences in all rooms include:
    • Bathrooms with bathtubs and hair dryers
    • 30-cm LCD TVs with cable channels
    • Balconies, daily housekeeping, and phones

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 17.5 per day

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: EUR 17.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 30747/AL

We should mention

Pool access available from 9 AM to 9 PM

Frequently asked questions

Does Hotel & Spa Alfândega da Fé have a pool?

Yes, this property has an indoor pool. Pool access is from 9 AM–9 PM.

How much does it cost to stay at Hotel & Spa Alfândega da Fé?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Hotel & Spa Alfândega da Fé on May 24, 2026 start from P3,651, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel & Spa Alfândega da Fé pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel & Spa Alfândega da Fé?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel & Spa Alfândega da Fé?

Check-out is at noon.

Where is Hotel & Spa Alfândega da Fé located?

Situated in the mountains, this spa hotel is within 12 mi (20 km) of Macedo de Cavaleiros Hospital, Coronel Albino Pereira Lopo Municipal Museum of Archeology, and Macedo de Cavaleiros Municipal Market. Macedo de Cavaleiros Cultural Center is 11.6 mi (18.6 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very Good

8.0

Cleanliness

8.6

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 70 out of 185 reviews
Rating 8 - Good. 63 out of 185 reviews
Rating 6 - Okay. 33 out of 185 reviews
Rating 4 - Poor. 13 out of 185 reviews
Rating 2 - Terrible. 6 out of 185 reviews

Reviews

Verified

6/10 Okay

Lisa

The property has stunning views and spacious rooms but lack little things like tissue or a waste basket. Our room wasn’t as clean as I expected with random hair in the bathroom. The bathroom had glass walls which is ok but a door for toilet privacy would be appreciated. The shower floor wasn’t tile but linoleum that gave way as you stepped on in. There is a restaurant and bar. Food was tasty. Did not use the pool or spa.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Yigao

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel facilities seem quite nice, just lack of service staff. However the room we were assigned on the 1st floor does not have Wifi. The young fellow was kind enough to change us to a room on the 3rd floor, which was ok for us although it lacks certain amenities. The worst thing happened was upon the check out. We made the reservation on Orbitz and prepaid the total amount on June 9th (~a month prior). When we check out, the reception lady asks us to pay again. We showed her Orbitz confirmation email and our credit card statement showing the charge but she insists that room was not paid. She doesn’t speak or understand any English and didn’t understand email in English either. Unfortunately no any other staff was around to help. We wasted at least half an hour and were behind our schedule. We travel 4 months each year and this is the first time that we encountered such a nightmare. Either Orbitz messed up or the hotel’s system did. Anyway, I hope this will never happen again!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Maria Helena

Liked: Cleanliness, staff & service, amenities
I quarto, impecável, o jantar delicioso, e tudo a um preço acessível. O pequeno almoço, também muito bom!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Liliana

Liked: Cleanliness, staff & service, amenities
O quanto era razoável a comida surpreendeu-nos pela positiva estava excelente a piscina muito quentinha os funcionários muito amáveis o hotel precisa de algumas intervenções mas valeu a pena aàs
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Rosa

Mais simpatia Melhor bufete de pequeno almoço
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Igor

Disliked: Cleanliness, staff & service, amenities
Piscina interior boa para quem gosta de apanhar uma hipotermia! Sauna e Banho turco desligados às 16 h ,depois de ir á receção pedir para ligarem ,ligaram e conseguimos usufruir! Pena foi a piscina! Pequeno almoço com pouca coisa ,ainda mais nós sendo os primeiros a chegar! Segunda visita em espaço de 20 dias e penso que a terceira já não será efetuada!
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Célia

Disliked: Cleanliness, property conditions & facilities, room comfort
O hotel está datado, a água do chuveiro está quase fria, o quarto não foi limpo no segundo dia nem a cama foi feita. Não existe isolamento da banheira o que molha todo o chão da quase de banho. A água da piscina poderia estar mais quente, o os jactos da piscina não estavam a funcionar assim como a sauna. Falta de limpeza visível no elevador. Os colchões também já deveriam ter sido substituído. Hotel que não justifica 4 estrelas.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Igor

Temperatura extremamente fria na receção á chegada! Miuda da receção super atenciosa e sempre prestável para tudo! Quarto razoável em termos de espaço, aparentemente limpo,mas com necessidade de intervenção na casa de banho ao pé da sanita tudo cheio de humidade! Piscina com água super fria ,quando as temperaturas exteriores deveriam rondar os 0 graus! Jacuzzi a funcionar a meio termo,jatos da piscina avariados! Sala de banho turco espetacular ,saunas estavam desligadas! Jantar no restaurante do hotel reservado para as 21 Chegamos parecia que ninguém sabia que ainda vinha mais alguém! Copos todos manchados e sujos Entradas para dois com o custo de 4€ ,mas devia ter acabado o pão Pedimos medalhões de vitela 18€ dois pedaços de carne,grelos e duas batatas! Superbock quase natural,a senhora disse que já estava á muito tempo no frio,se tivessem posto a arca na rua talvez melhorasse! Jantar minimamente razoável, atendimento fraco com exceção de uma menina que parecia estrangeira que se notava o esforço de querer trabalhar! Pequeno almoço impecável,fomos os primeiros a chegar havia de tudo!
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Gabriela

Disliked: Staff & service, room comfort
Piscina interior com água fria, falha de água nos quartos, áreas comuns frias
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Fatima

Disliked: Cleanliness, property conditions & facilities, room comfort
Os funcionários são muito simpáticos, mas poucos. À chegada o hotel estava totalmente às escuras, pensámos que estava fechado. A recepcionista disse-nos que ainda não tinha tido tempo para acender as luzes!! Espaços enormes sem conforto num hotel de montanha. Só vale a paisagem se não houver nevoeiro
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Não
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Juliana

Liked: Cleanliness
Áreas do hotel a necessitar de obras, sem iluminação no exterior desde a entrada. Envolvente mal tratada. Piscina com jatos avariados que não nos foi informado à entrada. Sauna sem funcionar. Solicitei um mimo romântico no quarto no momento da reserva e o meu pedido não foi atendido.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Céline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradavel
Stayed 1 night in Nov 2025
Verified

8/10 Good

Vitor

Liked: Cleanliness, staff & service, amenities
Tivemos que fazer upgrade do quarto porque o que estava reservado era fraco
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

isabel

Liked: Cleanliness, amenities
O quarto fantástico, com uma vista excelente, mas quando vamos tomar banho a água é tépida. Na parte da piscina também nao é agradavel, sai do banho turco a tremer de frio
Stayed 1 night in Nov 2025
Verified

8/10 Good

Miguel

Liked: Staff & service, amenities
O quarto estava muito bom, excelente a simpatia dos funcionários.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
O funcionário que nos recebeu sexta dia 31 de outubro de 2025 pelas 23H40, para fazer o check-in (o qual não me recordo o nome) foi de uma simpatia incrível, é meio caminho andado para a opinião de um local se começar a desenhar como positiva.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

jorge

Liked: Staff & service, property conditions & facilities, room comfort
O melhor recepcionista que tive até hoje, simpático, atencioso. O que menos gostei , uma menina que nos atendeu na hora de refeição
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Abel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Piscina interior/exterior muito boa. Atendimento muito bom. Hotel modernizado, mas com bastantes problemas de infiltrações de agua....
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sobre a limpeza, havia um lenço na parte de tráz da cama. Sobre o conforto, a água do chuveiro não vinha muito quente e, a televisão deixou de funcionar.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vistas maravilhosas

Não tenho nada a apontar. Tudo ótimo. Calmo, vistas maravilhosas, piscina exterior incrível, simpatia e atenção dos funcionários, tudo limpo, quarto espaçoso…
Stayed 1 night in Jun 2025
Verified

8/10 Good

Joana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom. Necessita de algumas melhorias.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Rui Jorge Pinto de

Muito para melhorar
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa experiência

Gostamos bastante do spa, a sauna e o banho turco estavam a funcionar, a temperatura da piscina interior poderia ser um bocadinho mais alta. As espreguiçadeiras e a vista eram muito boas. Também gostamos bastante do serviço de restauração. O quarto, era dos mais simples e mais baratos, mas apenas de categoria 3 estrelas, alcatifa no chão, mobiliário antigo, a precisar de remodelação e sem produtos de higiene, ao contrário do descrito na reserva.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Presque parfait

Magnifique endroit. La combi spa dans un hôtel perché en montagne est un must absolu. Malheureusement j’ai eu des voisins très bruyants qui ont claqué des portes et coulisser les portes fenêtres tard le soir (après 22h), l' hotel n' est nullement responsable de cela. Mais cela fait partie de mon séjour. J'ai aussi un bémol concernant la partie restaurative. J'ai commandé du saumon aux légumes, un délice, mais la tranche de saumon était bien maigrichonne. Servir une portion enfant dans un hôtel 4 étoiles m' a décue. La serveuse, à qui j'ai fait la remarque , m' a proposée de m' en offrir un second . J'ai trouvé ce geste correct. J'aurais apprécie avoir reçu des olives/ pain/ beurre vu que l' étabissement est portugais. J'ai donc été étonnée de ce manque.
Stayed 1 night in Jan 2025