Alcoy Hotels

"Amazing"

"The restaurant staff was great — friendly, attentive, and genuinely helpful. The rest of the service felt pretty laid‑back, and getting assistance outside the restaurant wasn’t easy. The place itself is quiet and feels private, which is nice, but the food overall is just average with nothing particularly special. We visited the herb garden and the staff there were friendly and knowledgeable, which was a good experience. The biggest inconvenience is the layout. The check‑in counter is extremely far from the rooms. It’s manageable on arrival, but checking out is a hassle because you have to walk a long distance with your bags. They have a golf cart that could easily help guests get to the port, but it just sits in the garage instead of being used. Other than the few standout staff, the overall experience is just okay."

"Everything we needed and more for our stay in Moalboal. Staff were amazing. Location was nice and quiet but close enough to walk to the high street for the action at night. Snorkelling right from the hotel was great. No need to hire a guide for the sardines or turtles. Found them within 5 minutes. Definitely would stay here again"

"The property was wonderful, clean, and enjoyable. The staff were very friendly. I would definitely stay here again!"

"A lot of choices for breakfast and staffs are all nice and it was really clean hotel."

"It wasn’t worth what we paid. Instead of getting to rest, we had issues with the air conditioner. The first technician already knew that the control or buttons were broken but didn’t tell us. When the second technician arrived, he just cleaned the filter, but it still didn’t work. They made us wait another 30 minutes even though they already knew the control was faulty. In the end, we were transferred to another room. The staff at the reception were also quite rude, and even some of the other staff weren’t accommodating. When we asked to borrow a towel, they told us to go back to our room and get it ourselves shouldn’t they have towels available downstairs? Overall, the room was clean, but the location is a bit far from the beach. The service was disappointing, and it definitely wasn’t worth the price."

"Clean rooms and basic breakfast. Excellent location with own dive shop and boats. Noisy ac unit was replaced immediately to my satisfaction"

"disgusting conditions and unreasonable staff. they have signs in the rooms that the septic system gets backed up and i'm assuming that this was the case. the room had an overpowering sewage smell. after arguing with the clerk and owner who thought that i should just stay in the room anyway, i waited a half hour for them to get me in another room that they guaranteed didn't smell, but as soon as the toilet in that room was flushed, that room smelled as well. after waiting for another half hour they offered another room, but at that point I was done, I asked for a refund which they refused and i left."

"Friendly staffs and an amazing hotel owner. We enjoyed our stay. Ocean view from the room. Lovely sunsets."