"Hotel is in a great location. Close enuf to walk down the riverwalk and far enuf to avoid the chaos of the nightlife. Booking our vacation through a third party there was confusion finding our reservations. Thankfully we checked ahead of time and the confusion was remedied. But upon arrival there was still confusion as to whether I still owed money or not. Had to show proof of the reservation made by the manager that got cleared up. Also, I used a cc for incidentals and was asked for a PIN? Not sure why I needed a pin if it was a cc and had to use another cc & they came back w/it it was denied. After telling them to rerun again and it went through? So, not sure why that was an issue. Not how I wanted to begin my b-day weekend. After that got sorted out, we enjoyed that day. The next day we ventured out around 8:30am and returned at 4:45 PM and our room had not yet been cleaned. We took a nap and we’re disturbed at about 5 o’clock asking if we wanted our room cleaned?!?! That was a NO! However, the following morning we informed the front desk people that we would be venturing out all day, that if our room could be cleaned while we were out. Upon our return, our room had not yet been cleaned and it was already 6:30pm. Excuse was that they were fully booked and that we may still be on the schedule at 7pm? Seriously…so on a 3 night stay our room only got cleaned 1 time. I still enjoyed my birthday but didn’t think their excuses were good business."
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