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"From the welcoming at the door, to the facilities, the food, the warmth , I cannot give enough praise to ALL the staff at the hotel ! The chefs were exception and catered to my wife's dietary requests. Unfortunately I cannot remember everyones name but I whole heartly thank ALL the staff who made my Birthday stay memorable , some of the names I have are Diane,Yubraj,Hu,the gentleman who did the Gondola rides,the breakfast hostess, the doorman and welcome men and everyone working in Shangri-La from 06/01 to 08/01 = everyone is exceptional!"

"Nice room and staff were excellent"

"Staff were amazing, hotel grounds were beautiful and lots of choices for dining. Would 100% recommend."

"Excellent all the services "

"Outstanding service and exceptional staff Despite experiencing some inconveniences during our stay, what truly stood out was the outstanding professionalism, kindness, and commitment of the entire staff. Every issue was handled with genuine care, efficiency, and a clear willingness to help, always making us feel heard and supported. The team went above and beyond to ensure our comfort, showing a level of service that reflects true hospitality. Situations can happen anywhere, but the way the staff responds makes all the difference — and in this case, they did an excellent job. Special thanks to the management and all team members for their dedication and customer-oriented approach. This level of service makes us confident in returning and recommending the hotel without hesitation."

"Staff very kind and helpful"

"Very supportive staff...nice hotel"

"Staff making special effort in every situation, beautiful decorations and setting, perfect location, amazing views"

"yes"