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"The room was spotless we had a swim up room which really highlighted our trip. Our only negative was trying to make reservations to the restaurants. Nothing was available when we arrived nor for our entire stay. By a lot of wrangling and complaining we did manage to get reservations but it was difficult. That was the only negative "

"We loved our stay at the Grand Oasis! I find it hard to believe some of the negative reviews I've read about this place. Our room was brand new and spotless. It was extremely spacious and the decor and lighting were very well chosen. The shower was amazing. The food at the resort is a real strong selling point - we loved the mexican a la carte, and maki taco was also great. Buffets can often be a weak point, but we found this one to be really high quality! Service was amazing across the board, with a special mention to the staff at the kids club who were really lovely, professional, and caring. Our daughter loved going. If I were pressed to find one negative thing to say, and this is very minor, some of the older photos show more stuff for kids in the pool, which seems to have been removed in recent years. (Slides, structures, etc.) Overall, for us, this place gets full marks - we would love to return and stay here again. "

"Our family returned to Grand Sirenis in February 2026, and once again the resort delivered an exceptional vacation experience. This was our third stay, and it truly felt like coming home to a place where the staff genuinely cares about every guest. From the moment we arrived, we were welcomed with warmth and professionalism. A heartfelt thank you to Marlene Castro, Erik, and Head Chef Fernando, whose dedication and attention to detail made our stay outstanding. Their commitment to service is one of the reasons we keep returning. Our two grandsons had an unforgettable time exploring the resort’s unique blend of jungle pathways, beach lagoons, and archaeological elements. The natural setting is unlike anything else in the Riviera Maya—lush, peaceful, and full of wildlife. It’s the perfect combination of adventure and relaxation for families. We also want to recognize the entire resort team for their excellent service throughout our stay. Every interaction—from dining to housekeeping to guest services—was handled with genuine care and professionalism. This visit was every bit as wonderful as our previous stays, and we are already looking forward to returning again. Thank you, Grand Sirenis , for another memorable family vacation. Keep up the fantastic work! "

"Great staff , beautiful location, quiet rooms "

"Everything was great"

"Had an unforgettable experience with my family. We look forward to returning soon and wished we could have extended our stay. On a wish list for the next time is to see the pool hours extended just a little longer in the evening. A big thank you and appreciation to all the staff. "

"The trolley drivers are especially helpful when getting in between the resorts and they are very accomodating."

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"Fantastic location"