York 4 Stars Hotels

"Great hotel in York old town. "

"Lovely room .. great location "

"Lovely clean room and super comfortable bed. "

"Clean room. Short drive to nearby shops. Pool facilities were good. Good breakfast."

"Staff were very friendly and courteous. Our room was clean and in great condition. Within walking distance of all the nearby attractions and shopping. Thoroughly enjoyed our stay here. "

"Great room for our family. Clean and spacious. Friendly staff "

"Breakfast was lovely"

"An historic York hotel, fully modernised with real character and conveniently close to city centre. "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"