West Glamorgan 4 Stars Hotels

"The window lock was broken and couldn't open, the toilet seat was loose, the chair has a screw came off and not balance, no fridge for storing cold drink, the facilities didn't mention the age limit so we couldn't go to the sana room as planned when we booked it. "

"I wouldn’t say the room was the cleanest, I dropped something from my case which went under the bed and oooh that hadn’t been done for a while ! I was given an access room at street level, but it was noisy, both from above and outside. My 2nd night required earplugs to be worn to get to sleep. "

"All Good thanks apart from worn bathroom. Staff were very concerned and helpful. "

"Average Hotel in a good location for Business. Check in was slow and Room electrics had two separate faults."

"The pictures online are nothing like the hotel when you get there the hotel needs a makeover. It says that it has two restaurants but in fact, the breakfast is only open till 10:30 in the morning and the brasserie was only open 2 times and I stayed a full week. It atates that it has a gym which it does not and hasn’t been working for years. The rooms are very dingy stuff caked and stuck on the walls. The carpet, the wood flooring, the tile all is just very old and not well kept. One of the lightbulbs in my room was out which seems like the maid Service should catch. When people asked where I was staying the Uber drivers and or Restaurant folks they all were like oh how is the Hotel because I hear it is not very good and is very run down. I was lucky. I did have a small refrigerator in my room, which worked well for the week. The air-conditioning wouldn’t go lower than 26 Celsius, I was hot every night. I did choose the hotel partially because of the location but partially because the pictures did look like it was going to be a decent looking hotel. I typically stay at The Grand, but it wasn’t available for two of my nights. If I went back, I would not stay in that hotel again. "

"Overall a great stay as always. Vegetarian options limited for the evening meal. Staff helpful and welcoming , room lovely. Lovely garden in the sunshine, oh and great beer!"