Northwest Side 4 Stars Hotels

"Amazing hotel overall from service to stay"

"Amazing historic hotel in the heart of Chicago"

"The room was clean, and the beds were comfortable. The four reasons we chose this hotel were the location, price, pool, and included breakfast. The price was reasonable for what we experienced. The breakfast has an omelet station, which was great! The rest of the food were just average. Some foods were cold or soggy. Nothing special. Our biggest issue (which was partly out of their control) was the pool. Our kids were so excited about the hotel so they could swim! Unfortunately, the pool was closed for most of the evening because another child had an "incident" in the pool. The staff did tell us we could go down the block to swim at the pool of another hotel. When we considered that option, it was further than we wanted to walk with pool stuff and the pool looked much smaller. We were originally told the pool is usually closed for about an hour in these situations. Not only was the pool not opened an hour later, it was not open 13 hours later when we went the next morning! They did open up shortly after we wanted to swim in the morning. We had to adjust the itinerary of our trip because of this. Again, we recognize some things are out of the control of the hotel, but it was nevertheless disappointing. "

"Nice hotel, walking distance to all major sites. My room was a view of the river which was beautiful especially at night."

"Staff was very helpful and in a good area in the center of everything. "

"Breakfast staff did not check back with us at any point in our time in the restaurant. Coffee not refilled. No salt or pepper available "

"Perfectly located. The staff was amazing. Room was clean. Will stay again"

"The only negative note I had was I wanted to be able to go to my balcony to check out the city from my room but besides that. I had a WONDERFUL stay. The rooms were nicely organized and cleaned and the showers felt amazing. If I ever go to Chicago, i will definitely book with them again! "

"Unfortunately it wasn’t a great stay. Our room was not serviced for two of the four days, despite asking for it. In addition, the outdoor pool was closed for the duration of the stay despite being advertised on booking and was one of the reasons the hotel was booked. Breakfast was good but has an awkward system where a credit is allocated and if it’s exceeded it’s charged to your room, could be better. "