Hawkesbury Valley 4 Stars Hotels

"Receptionist on check-in was not very welcoming and had conversation with other staff while transaction was going through. Did not give directions to room or explain parking "

"The room was clean and a good size. The gym machines were in excellent condition and very clean. Breakfast in the morning was delicious and plenty there. I recommend staying there and will be back."

"Shame they don’t have breakfast anymore was always great"

"Felt like we were in steerage on the Titanic."

"The beds were extremely uncomfortable rock hard and the pillows were the opposite completely soft. It’s actually really disappointed with the beds unexpected from a crown Plaza."

"If I could rate this hotel minus, I would do so. It is disgraceful that such a sub-par room is sold at all, much less for the price that is being charged. Staff were lovely and attempted to help, but no offer of an upgrade into a decent room. Carpets were beyond awful. It looked like someone had used the carpet as a toilet, and smelt that way too. Bathroom was beyond dated and grout was filthy. I will never, ever stay here again. Lift your game and provide a room that fits its description"

"We recently stayed at Nesuto Apartment Hotel Pennant Hills for 7 nights. While the apartment itself was spacious and the rooms were a good size for our stay, there were several issues that impacted our experience. Unfortunately, our room was not serviced at all during the week. Towels were never changed, and we had to call and request clean ones while the used towels remained on the bathroom floor for the entire stay. This was disappointing and not what we expected from a hotel stay. The windows were locked, which meant we had no access to fresh air or ventilation. Additionally, the dishwasher was dirty upon arrival. The buttons were visibly filthy and could have used a proper disinfectant clean to remove the built-up grime. On a positive note, although reception calls are directed through a call centre, the response to our requests was prompt once we made contact. Overall, the apartment was comfortable in terms of space, but improvements in housekeeping and cleanliness would significantly enhance the guest experience."

"Very clean room, pool was great "