Gran Canaria 4 Stars Hotels

"Good breakfast, nice room but ‘kitchenette’ is stretching it, there was a fridge and a tea making tray! Busy hotel in the heart of Playa del Ingles, lovely staff and very clean "

"Hotel is centrally located, close to cruise pier, bus station and walking distance to beach and restaurants."

"Internet no work in some rooms Safe box no work,coffee machine no work "

"My agency tried to get in touch with them for an urgent cancellation due to hospitalisation ignoring them by phone and email. Shameless and greedy!"

"Nice and clean room, no chair to work on desk"

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "

"He estado dos veces seguidas en este hotel con una semana de diferencia y se confirma las deficiencias, solo pasa el servicio de habitaciones si se exige en recepción, no reponen el gel de ducha a menos que lo reclames varias veces, y el hotel peca de tener pocos servicios en general"

"Small pool for size of hotel. Cleaning poor in communial areas (e.g. Stair wells) Staines in bathroom and no spa facilities Food very standard and not varied each day (pork every day!!) Good location for dunes and city centre Everything charged in addition e.g. room safe! "

"Rooms was pretty dirty, windows could not be properly locked, kitchen falling apart."