Disney's Maingate West 4 Stars Hotels

"Amazing communication from staff with texts. Love this resort. Clean, and everything is convenient and amazing "

"Customer service was horrible , accessibility to the pools was bad . The property is difficult to navigate and the front desk people are not much help - they all seemed irritated. And you have to deal with aggressive Timeshare solicitation in order to receive your parking pass for the property, they will not take no for an answer . Definitely not what you’d expect based off of the pictures and the reputation of the Hilton brand . "

"I was very please with the resort. Very clean and convenient. I am definitely coming back to vacation there again. "

"Great amenities! Adult pool area definitely five star! Staff very friendly and helpful."

"Property was clean however everything look old and some items were broken. Barcarde was the main reason kids wanted to go here and there was not card available to use until day 6 of our stayed AND we have to pay to get a card to load money and use which didnt last anything. Not worthy. Staff looking around in the pool were mean. Kids took off their life jacket to eat for a minute and they went and collected them right away and put them away even after we told them they just took it off to eat and were going to wear them again right away. "

"Spacious Rooms, Family Friendly Atmosphere, Tons of things to do daily "

"Hidden free."

"Overall, this was a great value. The staff was incredibly friendly and helpful, the room was large and impeccably clean, beds were super comfy and room was cleaned daily. They provided everything you may need as far as kitchen supplies. The fact that water park tickets were included was a huge plus. The hotel is within walking distance to tons of restaurants and shops as well. The only real downsides were some of the amenities. The breakfast was okay ( would consider good as far as hotel food is concerned) but the set up was horrible for the amount of people. The evening reception was not at all what we expected but if you’re someone who drinks, they do offer free drinks during that time. The “shuttle service” into Disney parks is not actually ran by the hotel itself. It’s a third party company and it runs to a ton of other hotels so it takes forever to get to the parks. It’s also a hassle to schedule and if you don’t remember to schedule the return, you will be stuck calling an uber. All in all, we would definitely stay here again but maybe just plan a little better next time. "

"Room was clean, staff and personal at the pool really nice "