San Francisco 3 Stars Hotels

"Was hgappy with the hotel, breakfast buffet, and shuttle service. However, the location wasn't quite what I washoping for especially on NYE."

"The rooms were very clean and the staff made sure we had the things we need and want "

"The hotel staff are all confused and unprofessional ! In the web site of the hotel, it says, checkin starts at 8 am (due to early arrivals of boats from the islands), but at 9:30 am we were told that the earliest check in would start at 2 pm! We also had two rooms reserved, but the front desk clerk told us that her paper work shows only one room! She had no computer to check the reservations from Expedia. We were forced to contact Expedia, ask them to send us two separate confirmations to show...

"We reserved 2 family rooms and they tried to give us a family room and 2 twin beds. The toilets in one of the rooms did not have a working flusher, the family room had steep stairs to the bathroom. One of the rooms reeked of cigarette smoke!! People were milling around in front of there rooms, almost as if the air conditioner was not working. The place was DIRTY and I mean dirty!! The outside was dirty and the rooms were dirty!! The linens did not look like they have been changed! The bathroom...

"First of all, we had a hard time finding the address as it was not the exact location as shown in the website. Secondly, i have been calling the number from the website to confirm the exact location and when i got an answer, the lady was so rude-until i asked if it was the hotel’s number, she suddenly changed her tone of voice(so much of customer service/etiquette), then she did not update her email to confirm we booked for 2 family rooms; and lastly, the rooms smelled/reeking of smoke, light...