Island Park 3 Stars Hotels

"Hotel had no working hot water in any of the rooms Heat did not work. Staff was rude about the situation. I literally checked, went to take a shower and the water was freezing. I called the front desk was told to let the water run. I let the water run for 45mins still freezing cold. I asked others that were already checked in if they had hot water, They did not. The hotel knew about the water problem and still allowed me to check in with no warning. After waiting and still no hot water I kindly packed up and requested to check out immediately and a refund. They told me expedia would have to refund me. I told them I never paid expedia I chose the pay later option and I literally just paid you(the hotel) directly. I had the worst experience here. The hotel is pretty but that’s about all. I have emailed and called and still no refund. My next option is court. Don’t stay here!"

"The is was a wonderful hotel. Clean and felt safe, this was the most important part. I didn’t get a chance to try the restaurant on site, my thought process was that it was in Chinatown and there should be an abundant amount of restaurants. Please keep in mind if you have mobility issues, the restaurants are about 15-20 away. However these is always uber. Majority of restaurants seems to open after 4pm so mid-afternoon arrivals, be prepared to settle for whatever you can find. The hotel is great I value the condition of the hotel from always from the following: ice machine; clean bed sheets; a cooled mini fridge; and the ability to micro adjust the temperature to how I like it; water pressure! This hotel got all the checkmarks. Great job! "